Weston & Finch Reviews | Read Customer Reviews of westonfinch.com

Weston & Finch Reviews | Read Customer Reviews of westonfinch.com

Weston & Finch reviews

Showing 45 reviews with 1 star · Clear filters

Elizabeth L.
Oct 23, 2026
Boots not great quality trying to…
Boots not great quality trying to return them not much success absolutely fed up with cons
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Annette S.
Oct 3, 2026
Pretty shoe but FAKE LEATHER!!SCAM…
Pretty shoe but FAKE LEATHER!!SCAM ADVERTISING!!!
Response from Weston & FinchOct 8, 2026
Hi Annette, We’re very sorry to hear about your experience and apologize for the disappointment. If you would like to return your order, please contact us at [email protected], and our team will be happy to assist you with the return process. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Catherine P.
Sep 29, 2026
Want to return 2 pair sandals size 40…
Want to return 2 pair sandals size 40 they sent me 43 and 41 both too big and now they’re gonna charge me 10% to send them back. What a scam pretty slick.
Response from Weston & FinchOct 8, 2026
Hi Catherine, We’re sorry to hear about your experience and understand your frustration regarding the sizing and return process. We’d be happy to help find a suitable resolution. The sandals on your order are listed as men’s styles, which may affect the fit. If you would prefer to exchange them for another style or size, please contact us at [email protected], and our team will be happy to assist you with the next steps. We apologize for the inconvenience and appreciate the opportunity to make this right. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Mark C.
Sep 28, 2026
I recently ordered shoes from this…
I recently ordered shoes from this site. they arrived the wrong size with each one marked a different size inside of the shoe. when I first discovered they were being shipped from china, I contacted the company and they assured me they were located in the us. but it came time to return the shoes, they told me I would have to send them overseas at a huge expense. not only are they sending low quality merchandise but they are lying to the customers who inquire before the order is fulfilled. I have also noticed they have several other names and websites very easy to sell the same merchandise using the same tactics. stay away.
Response from Weston & FinchOct 8, 2026
Hi Mark, We’re very sorry to hear about your experience and apologize for the frustration caused by the sizing and return process. We take your feedback seriously and would appreciate the opportunity to make this right. Please contact us at [email protected] so we can review your order and assist you further. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Korinne P.
Sep 23, 2026
If I could leave 0 stars
If I could leave 0 stars, I would. I bought a pair of sneakers which did not fit so I had to return. Not only did I have to pay to ship my return back to them but they deduct a 10% restocking fee from my refund?! I wouldn’t mind the restocking fee as much if I didn’t have to pay to ship my return myself but them doing both just is very unfair. But I guess that is what I get for not reading their return policy before purchasing. In this day of 2026, most companies are super helpful with returns and typically give free shipping for returns. But lesson learned, never again will I buy from this scam of a company. And I’ll be sure to let everyone I know be aware of this scam as well.
Response from Weston & FinchOct 8, 2026
Hi Korinne, We’re very sorry to hear about your experience and apologize for the frustration caused by the return shipping and restocking fee. We understand your concerns and appreciate you sharing your feedback. We take your comments seriously and will continue working to improve our return experience for our customers. Warm regards, Sarah – Customer Support Manager Weston & Finch
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VC
Sep 14, 2026
Stay away
Stay away! The Westbury loafers in mahogany look nothing like leather—they have a cheap, shiny plastic appearance. The return process was even worse: I had to get approval and pay return shipping, only for the company to reject the package and tell me to keep the shoes while still issuing a refund. So I paid to ship back a product they didn’t even want. They also charged a 10% restocking fee on an item they refused to accept. It feels like they make returns intentionally costly because they know the products aren’t up to par.
Response from Weston & FinchSep 17, 2026
Hi VC, We’re sorry to hear about your experience and understand your frustration with both the product and the return process. We sincerely apologize for the inconvenience caused. We appreciate you bringing this to our attention and will share your feedback with our team for review. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Deivys
Sep 13, 2026
I shoes never arrived they drop my…
I shoes never arrived they drop my order at the lobby on a 26 floor building try to get a refund but they said can’t do nothing because the order said delivered lost my money and my shoes don’t recommend to buy from them
Response from Weston & FinchSep 17, 2026
Hi Deivys, We’re sorry to hear about your experience and understand your frustration. We sincerely apologize for the inconvenience caused and appreciate you sharing your feedback with us. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Chris C.
Aug 17, 2026
Stay away from this company.
Stay away from this company. The shoes took 5 weeks to arrive, bad quality Chinese import. They were two sizes smaller than the label on them, they refused full refund because they said the label was correct.
Response from Weston & FinchAug 23, 2026
Hi Chris, We’re sorry to hear about your experience and understand your frustration regarding the fit of the shoes and the delivery time. Upon reviewing your order, we can confirm that a replacement shipment has been arranged at no additional cost to you. We hope this helps resolve the issue and provides a better experience. Thank you for your patience and understanding. Warm regards, Sarah – Customer Support Manager Weston & Finch
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