Kevin K.
Poor quality and not honoring return/refund policy.
Drop shipping products from China. Ordered an adult XL jacket, they delivered a XXXL. However, when I tried on the jacket, it was closer to an adult M. They claim to offer refunds but they attempt to give you discount on future products or partial refund. I would steer clear of this company.
Response from Weston & FinchDec 12, 2025
Hi Kevin, We’re very sorry to hear about your experience. Receiving a jacket that doesn’t match the expected sizing is understandably frustrating, and this is not the experience we want for our customers. Sizing inconsistencies like the one you described should not happen. We are currently reviewing supplier measurements and updating our size charts to ensure better accuracy and consistency across all products. Regarding refunds, we do honor refunds and replacements. In some cases, we offer multiple resolution options (such as partial refunds or replacements) to give customers flexibility, but we never intend for this to feel like a refusal of responsibility. We apologize if this was not communicated clearly or did not meet your expectations. Thank you for taking the time to share your feedback. It helps us improve our sizing, quality checks, and customer experience moving forward. Warm regards, Sarah – Customer Support Manager Weston & Finch