Weston & FinchReviews of westonfinch.com

Response from Weston & FinchDec 3, 2025

Hi Dale Kjaer, We’re truly sorry for the experience you had — receiving the wrong size, waiting longer than expected, and being disappointed with the quality is incredibly frustrating. This is not the level of service or product standard we aim to deliver. We are currently making several improvements based on feedback like yours, including: - More accurate sizing guidance - Stricter quality checks before shipment - Better packaging standards - Faster and more detailed customer support responses Your feedback highlights areas we must fix, and we appreciate you bringing this to our attention. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 3, 2025

Hi Nico Jones, We’re very sorry to hear about your experience — waiting this long for an order and then receiving a size that doesn’t fit is incredibly disappointing, and we understand your frustration. Our goal is always to resolve issues in a way that feels fair. The “keep item + partial refund” option is meant to help customers avoid return shipping costs, but we understand this wasn’t the solution you were hoping for. We are currently reviewing our return process and delivery times to make this experience smoother for future customers. Thank you for sharing your feedback. It genuinely helps us improve our sizing accuracy, shipping times, and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch