West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Disappointed
You never shipped it. Sent shipping confirmation but never shipped also your web site is deceiving woth prices and options if a product is free with a code only link to the free one
Response from West & WillowJan 14, 2023
Hi there, We are very sorry for the confusion. Upon checking, your order had already been delivered. Please check your email for more information.
Rich S.
We couldn't possibly be happier with this artwork from West & Willow! We lost our golden retriever (Manny) last January after being with our family for over 10 years. The portrait is perfect...except we can't look at it without shedding a tear or two.
Jackie S.
The size and quality of the frame were extremely disappointing I. Regards to the cost
Response from West & WillowJan 14, 2023
Hi Jackie, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Allison
I had a great experience with West & Willow. We absolutely loved our art piece and felt like it captured our cats very well. They also helped me add on the digital download after I checked out.
Ilyne B.
At first was slightly unsatisfied with the picture but the team so super helpful and supportive when I complained. Such a pleasant experience amidst my initial purchase.
Noemi S G.
First off I understand it was a holiday or the holiday season they were doing soo good on time and I was so excited to get my package so fast until the UPS kept delaying my package, again, I understood I was finally tiered of not getting any answers so I reached out via email- waited for 7 days and no answer, was done and did a second email had to wait more days until they offered to replace all I got was and email asking for my address it did not feel personal or anything after that I have not heard or had an email get back to me, I honestly experienced a horrible experience with this company and I had higher expectations. I will not be purchasing from them again and I don’t even know if they are working on my order or not or if I can even get my money back it’s not fair or well managed. I think I’ve been pretty patient and understanding but coming from someone who work I retail and customer I don’t feel valued as a customer and don’t want any free hand outs I just wanted answers or to feel valued as a customer.
Response from West & WillowJan 14, 2023
Hi Noemi, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
_diana B.
The portrait is amazing! It brought a smile to our family.
Chippy
The ordering process for a custom pet print was very easy, and loved that I could customize step by step.
