West & WillowReviews of westandwillow.com

I ordered from West and Willow on 11/25/22, they charged the order on 11/28/22. Five weeks later I received a framed picture of the exact same photo I had sent them. There was no editing, no QC check, nothing. Please keep in mind this was received after Christmas and their barrage of communications stated “order by 12/9 to ensure Christmas delivery”. They have made no effort to effectively communicate, simply stating “thank you for your patience”, or expedite the corrected order; they even missed the 3-5 day proof deadline they set for themselves. Seven and half weeks since my order placement I received the proof to review. I have just received a new order confirmation on what starts the eight week after placing the order. For the approved proof I assume. I’ve also received and email stating 2-3 weeks for delivery. These prints are interesting but let’s be realistic, West and Willow should have a filter they slap on and then adjust the levels of each picture. It should take no more than a week to edit and send it to the printer. Waiting so long for an order of this kind of item is unacceptable. For quality, of the print, I can’t say as I am still waiting. Quality of the frame is ok (basing this on the incorrect order I received), but you could probably pick the same frame up at Hobby Lobby for $12.99. Areas in need of improvement: Quality Control and Customer Service

After adding products to my cart (mobile), I wanted to change frame color, but I didn’t see an edit option, so I had to delete and start over. An edit option, if possible would be nice!

Excellent customer service

Easy process to date and your products look incredible West Willow. Cannot wait for our portrait to arrive :)

My sister received this gift just 2-3 weeks after ordering, and absolutely loved it. She said getting a portrait of her Olive (dog) was the best gift she's ever gotten! Olive's hair in the photo we sent was a bit overgrown and covering part of one of her eyes, and her right ear wasn't as visible, so I was worried that might show up in the portrait but it didn't. It was perfect and much easier than I anticipated in choosing a picture of her!

I was not pleased with my initial order and the company was quick to respond and redo the order. I love the replacement and would highly recommend them.

What a great experience! My order came earlier than anticipated. When I wasn’t fully satisfied with the first version of the portrait that came through, it was easy to give feedback and have it adjusted in a timely manner. The customer service was amazing. I’m very happy with the final product and with the service and care that was given during the process

10/10. My portraits turned out amazing. I ordered one, which was so incredible that I ordered 6 more, as well as 1 for a gift for a family member. I absolutely love them. Great quality and fairly quick turn around time. Highly recommend!