West & WillowReviews of westandwillow.com

The picture I sent of my dog wasn’t that clear but the portrait I got of them was super clear and they really worked on every little detail. 100% satisfied with their service.

Our request didn't come out as expected the first time but West and Willow gave us quality customer service. Remy was the rep I worked with and we couldn't be happier with how everything went and how our final picture turned out.

I recently purchased a portrait of my pit-bull nephew for my brother in law's birthday. Teddy had just passed away and it was the perfect gift. The portrait is beautiful and I almost feel as if Teddy is still gazing at us from the wall, it is surreal. West & Willow did a beautiful job and I would choose them again and again.

I’ve now received two replacements of my original order. The original was wrinkled. The second attempt was a picture of someone else’s dog, but in good condition. The third was also wrinkled.

This is the third consecutive order I receive that is damaged/incorrect. I would like a full refund at this time. This has been a terrible experience and truly unbelievable that I have received 3 incorrect/damaged orders. With all due respect, I'm not sure how you run a company with this type of service and wasting so much material. My first order arrived with a chipped frame. I asked for just the frame to be replaced, but a whole new order was sent out. That second order arrived with a completely different picture/artwork, which was not my dog and not reflecting the photo I sent in originally. The third order you all sent out has one side of the frame cracked nearly in half. The box it was shipped in was unharmed, so it does not appear likely that the frame was damaged after packaging. Unfortunately, this has been a terrible experience with this company and I demand a full refund. This was supposed to be a Christmas gift, and this is not the quality I was expecting.

Recently, they got the same order wrong twice but were happy to send me replacements. My boyfriend and I have ordered other portraits in the past and loved the artwork.

Ii could see my. Photo at the end but I am and was confused at how the final look would be with background and frame which would have been nice to see

Wonderful customer service!!! And the most memorable, special products.