Elise B.
They solved my problem in a timely…
They solved my problem in a timely manner.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Elise B.
They solved my problem in a timely manner.
Maceo W.
Take so long for them to ship order
Response from West & WillowApr 3, 2023
Hi Maceo, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an email now to get this taken care of.
BKG
I contacted customer service to get a digital download from a previous order (a few years back) and it was a seamless and easy transaction!
Jessica K.
The process was quick and easy. The hardest part was picking one photo. It only took about 2 weeks to receive the finished product and they look amazing. I almost cried! They look so much like my fur babies. I will definitely recommend to others.
Cgiles
🥰🐶 Love my West&Willow Pet Portrait🖼️YES 🤦🏼♀️ !!! I fell for the Ad on instagram 🙃 and you should too!
Christopher S.
Quick and easy to order. Great communication to follow. Early arrival
Amy
I’ve had two portraits done and absolutely love them. They brighten my day. I will definitely buy from again.
Margaret R.
The overall buying experience was good. And shipping and delivery was as expected. The only reason I didn’t give 5 stars is I wish they allowed you to review the portrait prior to final delivery. I chose the black background and I would have made a different choice based on how the portrait turned out. I’m a little disappointed with the end result. For the price point I feel like this could easily have been avoided.
Response from West & WillowApr 3, 2023
Hello Margaret, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.