West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Anne
I ordered one with no frame. The portrait itself is great, but I was disappointed to see it rolled up for shipping. It was an 8x10 so very easily could have been shipped flat.
Response from West & WillowApr 12, 2023
Hi Anne, We hate to hear that your order's quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Bettina D.
The process of ordering was very simple. The only thing I wanted to see ia a place to make additional comments and ask to see a preview of the item prior to shipping. Thank you
Response from West & WillowApr 12, 2023
Hi Bettina, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Cristina L.
My pet portraits came one absolutely beautifully! I had three portraits done and I love them. The team members were incredibly responsive and polite with a single concern I had. Would 100% recommend them to anyone!! Cannot speak highly enough about this brand.
AE
This company is horrible. Their support team is combative and unwilling to work with you, and the print I received looked nothing like my dog. Spend your money on Etsy with a small seller instead. This was such a waste.
Response from West & WillowApr 12, 2023
Hi Alexis, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.
MARIA
I wasn’t able to put updated payment info in
Response from West & WillowApr 12, 2023
Hi Maria, Thank you for bringing this to our attention. We sent you an e-mail, and hope to resolve it promptly and accurately.
Alicia
Our sweet cat recently had to cross over the rainbow bridge and my son took it extremely hard. West & Willow worked with us tirelessly until we were happy with the end product which captured our Nikolai flawlessly. Thank you West & Willow!
GPB
Easy and quick to order. Can’t wait to see the results!!
Kellee S.
The customer service agent who handled my order went above and beyond! There were many issues regarding my pet’s fur color and he/she worked tirelessly with me till we got it just right! Running this type of site without phones though is crazy and very frustrating for customers. Since this is not the first time I have ordered, I was disappointed that you no longer have an option to include your pet’s collar
