james
Easy to use website
Easy to use website. Easy to upload photos. Fast process. Nice choices for background colors, and frames.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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james
Easy to use website. Easy to upload photos. Fast process. Nice choices for background colors, and frames.
Patrick F.
third time having something to be reordered cause product just does not look as advertised
Response from West & WillowJul 3, 2023
Hi Patrick, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
kasey F.
At first my photo came with the wrong names above my pets but customer service redid it and even though I took forever to respond they made everything exactly how I wanted it. I love this and it look exactly like my pets. I love it!!!
Response from West & WillowJul 3, 2023
Hi Kasey, Thank you so much for sharing your feedback! We're so glad you are satisfied with the support we provided!
EKT
I would like to have seen the picture before I paid for it.
Response from West & WillowJul 3, 2023
Hi Eleanor, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best in your pet. 👍🏼
Sarah
Bowl doesn’t look like pictures. Giving 2 stars because they did reach out and try to redo it. After receiving the second bowl, it looked the same as the first. At this point I’m tired of going back and forth to have it fixed.
Response from West & WillowJul 3, 2023
Hi Sarah, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Elaine G.
I am so impressed with the responsiveness, and professional way my order has been processed. Bravo!
Patti K.
I have made multiple purchases from West & Willow. I am very pleased with the product.
Danielle C.
The online ordering is super easy, this is my third order from this company and I love the results of the product!