Shelley
Great work!
Great work! Fast shipping and no complexity.
Response from West & WillowDec 8, 2025
Hello Shelley, Thank you! We’re so happy you loved the work and had a smooth, fast experience. We really appreciate the kind words! 😊

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Shelley
Great work! Fast shipping and no complexity.
Response from West & WillowDec 8, 2025
Hello Shelley, Thank you! We’re so happy you loved the work and had a smooth, fast experience. We really appreciate the kind words! 😊
sam
Ordered twice and everything came out perfect. Great customer service. Will definitely be back!
Response from West & WillowDec 8, 2025
Hello Sam, Thank you so much! We’re thrilled everything turned out perfectly and that you had a great experience with our customer service. We look forward to seeing you again! 💛
Adam
The print of the dog was dark.
Response from West & WillowDec 8, 2025
Hello Adam, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
K M.
Beautiful portrait that captures our little girl perfectly! Fast delivery was a bonus. I will definitely purchase from West & Willow again.
Response from West & WillowDec 8, 2025
Hello K Mcleod, Thank you so much! We’re thrilled the portrait captured your girl perfectly—and that it arrived quickly too. We can’t wait to welcome you back to West & Willow again! 💛🐾
Kerri K.
Adorable Christmas gift for my daughter and son-in-law. Quick shipping.
Response from West & WillowDec 8, 2025
Hello Kerri, Thank you! We’re so happy to hear it made an adorable Christmas gift and arrived quickly. Wishing your family a wonderful holiday! 🎄💛
Alicia Morin D.
I’m reaching out again regarding my damaged order. Although I was informed that a replacement has been sent, I had clearly requested a partial refund instead, as only the frame was damaged and the photo itself was usable. The event I needed this gift for has already passed, so I purchased a new frame locally and kept the original photo. If I end up receiving the replacement, I’m unsure what I’m supposed to do with it, and it feels like an unnecessary waste. Despite sending multiple follow-up emails, I have not received any response other than the automated notice informing me a replacement would be shipped. I specifically asked several times not to have a replacement sent, yet no one acknowledged my request. There is also no phone number available to speak with someone directly, which is disappointing considering this is my third order with your company. Unfortunately, due to the poor communication and lack of support, I am very dissatisfied and do not feel confident ordering again in the future. I would still appreciate a resolution and a partial refund for the inconvenience. Thank you.
Response from West & WillowDec 8, 2025
Hello Alicia, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Dean
Ordered and received 2 portraits, neither was packed safely or with any protection. One arrived damaged, the corners of the frame were broken apart. Not sure how you can ship without bubble wrap or securing the frame.
Response from West & WillowDec 8, 2025
Hello Dean, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Tango
Great Customer Service!
Response from West & WillowDec 8, 2025
Hello Tango, Thank you so much! We’re happy to hear you had a great experience with our customer service and truly appreciate your support! 😊