Vv
I ordered a birch frame and received a…
I ordered a birch frame and received a black frame instead
Response from West & WillowSep 18, 2023
Hello Julia, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vv
I ordered a birch frame and received a black frame instead
Response from West & WillowSep 18, 2023
Hello Julia, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Yvonne M.
I'm unable to fine link to view the picture i attached
Response from West & WillowSep 18, 2023
Hello Yvonne, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Linh
I did a portrait for my sister-in-law of her sweet Lewie who recently passed away. It turned out so beautifully. I cried with her when she opened it. She loved the gift, and was so surprised. I highly recommend West & Willow. What a wonderful way to remember Lewie. Thank you so much!!! My Best, Linh
Chelsea H.
The process was incredibly easy, the photos arrived quickly, and they are perfect. The process was streamlined, efficient, and well-executed. I appreciated and bought the option to have digital downloads of my two prints as well, which is a great value. I would not change anything about my experience and recommend West & Willow for all pet lovers!
Laura D.
Great work! They captured our dogs perfectly! I received my order very quickly!
Sara P.
Very responsive and helpful customer service!
Kunthy D.
The original order was actually incorrect but the customer service, Camille, helped me rectify the issues and sent out replacement order. I wish they would send a proof before shipping the order so they don’t waste money replacing it. Either way I love the final products and the customer service!
John E B.
The ease of the transaction was great