West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

18,273 approved reviews, newest moderated first

Gale S.
Oct 11, 2023
easy to upload pet pictures
easy to upload pet pictures
Sherry E M.
Oct 11, 2023
Easy to use and I love the ideas
Easy to use and I love the ideas. Buddy passed from cancer and it is an excellent way to remember him.
Lillian F.
Oct 10, 2023
So far
So far. Not good. I just purchase a portrait and hard to reach back. No ph number. I just need to change the delivery address. I sent messages and no Answer yet.
Response from West & WillowOct 11, 2023
Hi Lillian, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.
Kelly R.
Oct 10, 2023
I do not have my portrait
I do not have my portrait
Response from West & WillowOct 11, 2023
Hello Kelly, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Nancy P.
Oct 10, 2023
Knocked it out of the park!
Knocked it out of the park!
Anika
Oct 9, 2023
Super helpful and responsive
Super helpful and responsive. Great customer service. I was dissatisfied with the end product, but the team helped fix the portrait to my liking.
BullyBreedMom
Oct 9, 2023
They make wonderful gifts for friends…
They make wonderful gifts for friends and family.
Missy K.
Oct 9, 2023
Loved it so much, we reordered!
West & Willow is a great concept! The art is fantastic. And, we loved the phone case so much we reordered it! And, customer service is on par! Very responsive and friendly!

West & WillowReviews of westandwillow.com

About West & Willow

About these reviews

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West & WillowReviews of westandwillow.com

West & Willow reviews

easy to upload pet pictures

Easy to use and I love the ideas

So far

I do not have my portrait

Knocked it out of the park!

Super helpful and responsive

They make wonderful gifts for friends…

Loved it so much, we reordered!

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

easy to upload pet pictures

Easy to use and I love the ideas

So far

I do not have my portrait

Knocked it out of the park!

Super helpful and responsive

They make wonderful gifts for friends…

Loved it so much, we reordered!