West & WillowReviews of westandwillow.com

Response from West & WillowDec 10, 2025

Helo Erika, Thank you for such a kind review! We’re so happy to hear Captain’s portrait turned out just right and captured all his special features. We hope your husband loves his Christmas gift—it means so much to us that you’d recommend West & Willow! 🎄🐾💛

Response from West & WillowDec 10, 2025

Hello MK, Thank you so much!!! We’re thrilled you absolutely love it! 💛

Response from West & WillowDec 10, 2025

Hello Nick, We’re sorry for the experience. Our team is already actively engaged and working with you on this issue to help get it resolved. 💛

Response from West & WillowDec 10, 2025

Hello Joanna, Thank you! We’re so glad you found it quick and beautiful — we really appreciate your kind words! 😊

Response from West & WillowDec 10, 2025

Hello Michelle, Thank you for the honest feedback! We’re so glad you love the artwork, and we’re sorry about the frame not meeting expectations. We truly appreciate you sharing this and will pass it along to our team to improve the experience going forward. 💛

Response from West & WillowDec 10, 2025

Hello Tori, Thank you!! We’re so happy to hear the portrait matched perfectly and that you love it as much as we do. We truly appreciate the West & Willow love! 💛🐾

Response from West & WillowDec 10, 2025

Hello Kami, So sorry about the mix-up! Our team emailed you last Friday and is just waiting on your response. Please check your spam folder and we’ll get this fixed right away. 💛

Response from West & WillowDec 10, 2025

Hello Katie, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!