West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

Write a review

Directions Website

West & Willow

Write a review

About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

West & Willow reviews

18,273 approved reviews, newest moderated first

Angela N.
Dec 9, 2025
Wyatt the Whippet
My portrait I ordered of Wyatt my dog is absolutely awesome. I love it!
Response from West & WillowDec 10, 2025
Hello Angela, Thank you so much! We’re thrilled you love Wyatt’s portrait—it means a lot to us! 🐾💛
Lisa L.
Dec 9, 2025
Love the print but it was not secured…
Love the print but it was not secured in the frame. I had to secure it myself with the staples. Need quality assurance prior to packaging.
Response from West & WillowDec 10, 2025
Hello Lisa, We’re glad you loved the print, and we’re sorry the framing wasn’t secured properly. Your feedback is appreciated and will be shared with our team to help improve quality checks before packaging.
Emily T.
Dec 9, 2025
I love my portrait of my pet
I love my portrait of my pet! I even recommend it in my pets facebook group “Oodles of Doodles” telling everyone to get it for Christmas!
Response from West & WillowDec 10, 2025
Hello Emily, Thank you so much—we love hearing that! 🤍 It means the world to us that you’re sharing West & Willow with your pet community. We’re thrilled you love your portrait and truly appreciate the recommendation! 🎄🐾
JGF
Dec 9, 2025
Order process is convoluted and should…
Order process is convoluted and should have the tech to superimpose the draft photo to help the buyer determine background borders etc.
Response from West & WillowDec 10, 2025
Hello JGF, We understand wanting to see your portrait before it ships. At this time, we do not provide a preview or proof before production. If you’re unhappy for any reason once it arrives, don’t worry — we’ll be happy to make it right. Please feel free to reach out if you need anything else and our team will be glad to help. 😊
Sarah B.
Dec 9, 2025
The colored embroidery of my pet didn’t…
The colored embroidery of my pet didn’t come out quite right. She’s brindle, but the design was stitched in a solid brown, and the overall likeness didn’t really resemble her. I’m not sure if the issue came from the photo I submitted, but it was the one that was approved.
Response from West & WillowDec 10, 2025
Hello Sarah, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Ashley & C.
Dec 9, 2025
Poor Quality Frames
Two of my pictures arrived damaged. One was not repairable at all and the other, who’s frame was partially coming apart and had several noticeable dings on the frame, has continued to come apart since hanging it 3 days ago and is now much worse and noticeable. While I was offered for the major damage to be replaced, when I explained about the other there was no solution. The pictures were shipped together and thrown lose in one box. The third picture arrived perfect in a separate box undamaged. I still have not received the replacement I was promised for the major damage. Overall while the pictures are fun and accurate depictions of my fur babies the $400 I paid for the three was not worth the quality of merchandise I received.
Response from West & WillowDec 10, 2025
Hello Ashley, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Karen
Dec 9, 2025
The picture was very nice but the eyes…
The picture was very nice but the eyes were very dark brown and in the pic they are a soft brown. One of Jazzy’s best attributes.
Response from West & WillowDec 10, 2025
Hello Karen, Thank you for sharing this with us. We’re glad you found the picture nice and truly appreciate the feedback about Jazzy’s eyes. We understand how important those details are and will be sure to share this with our team. 💛
Anna W.
Dec 9, 2025
Great product
Great product. I’m excited to give it to my daughter for Christmas.
Response from West & WillowDec 10, 2025
Hello Anna, Thank you! We’re so glad you’re happy with the product and hope your daughter loves her Christmas gift as much as you do! 🎄💛

West & WillowReviews of westandwillow.com

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & WillowReviews of westandwillow.com

West & Willow reviews

Wyatt the Whippet

Love the print but it was not secured…

I love my portrait of my pet

Order process is convoluted and should…

The colored embroidery of my pet didn’t…

Poor Quality Frames

The picture was very nice but the eyes…

Great product

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Wyatt the Whippet

Love the print but it was not secured…

I love my portrait of my pet

Order process is convoluted and should…

The colored embroidery of my pet didn’t…

Poor Quality Frames

The picture was very nice but the eyes…

Great product