West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

18,273 approved reviews, newest moderated first

Wendy A.
Nov 14, 2023
Ease of ordering!
Ease of ordering!
Kelly-Auburndale,FL
Nov 14, 2023
Good instructions and great product!
Good instructions and great product!
Mrs Rebecca V.
Nov 14, 2023
Delivery is too long.
Delivery is too long.
Response from West & WillowNov 15, 2023
Hi Rebecca, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Rebecca
Nov 14, 2023
I have reached out twice about a…
I have reached out twice about a problem and have never been contacted. I asked for assistance both times. Does anyone have a phone number for this company?
Response from West & WillowNov 15, 2023
Hi Rebecca, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion. We are sending you an email now to get this taken care of.
Samantha R.
Nov 14, 2023
Good quality product
Good quality product
Chelsea
Nov 14, 2023
So incredibly happy!
We lost our sweet baby 2 months ago and we are sure our hearts will never heal. I saw West & Willow on Instagram and immediately ordered an 8x10. We got it yesterday and I bawled! I showed his daddy and he said “WOW!! That’s amazing!” (I surprised him with it). I looked at it again today and started again with the waterworks! It’s beautiful. Thank you for for the attention to detail and the genuine beauty of these portraits!
Dwight D.
Nov 14, 2023
relatively easy process for ordering.
relatively easy process for ordering. would have appreciated confirmation that the background near the dog would be removed as well as the collar etc.
Response from West & WillowNov 15, 2023
Hi Dwight, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Jennifer S.
Nov 14, 2023
Memorial picture
Had a portrait done for my friend whose pet crossed the rainbow bridge. She loved the picture.

West & WillowReviews of westandwillow.com

About West & Willow

About these reviews

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West & WillowReviews of westandwillow.com

West & Willow reviews

Ease of ordering!

Good instructions and great product!

Delivery is too long.

I have reached out twice about a…

Good quality product

So incredibly happy!

relatively easy process for ordering.

Memorial picture

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Ease of ordering!

Good instructions and great product!

Delivery is too long.

I have reached out twice about a…

Good quality product

So incredibly happy!

relatively easy process for ordering.

Memorial picture