Judy E.
Quick to Respond & Resolve
Friendly, responsive and quickly resolved my concerns with a quality product.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Judy E.
Friendly, responsive and quickly resolved my concerns with a quality product.
Philippe M.
No delivery notice or email, item just dropped off at door but otherwise nice looking printed product !
Response from West & WillowDec 4, 2023
Hi Philippe, Thank you so much for the positive feedback, despite the issue with the delivery process! We're so happy to have you as a member of the West & Willow family! 🎉
Katherine H.
LOVE MY PORTRAIT!
Susan
Perfect, very pleased
Sam S.
No preview of my order, no updates on it
Response from West & WillowDec 6, 2023
Hello Sam, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Ronnie L.
Simple and easy online purchase and great product.
Kelly S.
Got it this morning omg I absolutely love it and am one happy mummy it looks definitely like my two boys thank you so much I love it 🩵🩵
ANNA S.
No proof available, unlike competitors. Customer service took multiple emails to answer a question from my initial email. Was also billed incorrectly. Canceled my order
Response from West & WillowDec 1, 2023
Hi Anna, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.