West & WillowReviews of westandwillow.com

The pictures turned out amazing! Great customer service. I forgot to order digital copies and someone got back to me right away and sorted everything out. My second time ordering from this company.

Plenty of communication but no real effort to resolve problem. Not only did they NOT REFUND NY DOUBLE PAYMENT, but they sent me a marginal product that included my pets name but was not even a picture of my dog. They included a artistic rendering of the breed of my dog..

I bought these for a gift, and they look absolutely amazing!! They are so worth the price and it did not take long for them to arrive, even during the busy season. (10 days after ordering!) I will totally be recommending to others.

The picture turned out great. There was a problem with the first picture and they replaced it immediately. Wonderful customer service.

Promptly responded to my request to cancel my order.

There was an error in the spelling of the name which was your fault. You owned it and the customer service I received to correct this was exceptional. Just waiting on my new print to arrive. Thanks so much

I just loved this idea and my dad is so hard to buy for. His birthday is Dec 17th so I just hope it arrives in time.

I ordered a framed print and a mug. I triple checked my spelling and photos. Opened the mug, as it was shipped first, and there is a spelling error on West & Willow’s behalf. I took a screen shot of my order for this very reason. My dog’s name is RORY & they spelled it as ROXY. Now I have a framed print being shipped and I am sure the error is on that as well. Why is there no double checking the proof and ensuring they have spelled it correctly before shipping? 100% customer satisfaction is on the website so I am hoping the error is corrected and fixed and my order is re-sent to me. I will see. It was an expensive order and a gift so it is incredibly disappointing. Please help me out West & Willow!