Doug
Excellent product, but process could improve a bit!
The artwork came out better than I expected. My wife is going to love this as a Christmas gift. My only reason for not giving a 5-star rating is that I think their process could be better. They only allow 1 photo to be sent in and you don’t get to see it before they ship it, yet they guarantee satisfaction, but it would be so much easier to allow customers to view a proof and provide any change requests before shipping the print. Now I’m in a bit of a scramble to get the background color changed and reprint which is going to cost me more time and money than if they shared with me first. Otherwise I highly recommend. The quality is of the art is excellent if you like an illustrated look for your pet.
Response from West & WillowJan 10, 2024
Hi Doug, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.


