West & WillowReviews of westandwillow.com

The picture turned out AMAZING!! My parents absolutely loved it.

Love my pics! Had to replace mine since the glass was broken upon delivery and the replacement process was no hassle whatsoever. Highly recommend!!

I ordered December 5 and I have not received my order , very disappointed , same experience last year , I am not having my xxxmad gifts on time ,

I’m not happy at all with the picture I ordered for a gift. I saw one that a friend received and that’s why I ordered, hers had more detail in the fur. Mine looks flat and cheap. For $110 I thought it would have had a glass in the frame but it also is cheap plastic. Very disappointed and I wouldn’t even give it as a gift it I hadn’t spent so much $ on it.

This was the perfect gift for our friends for Christmas. The portrait exceeded our expectations and arrived sooner than promised. I highly recommend this company to anyone searching for the perfect gift for a pet lover!

I loved my friend's pet portrait and so I ordered one for my sister for xmas. It arrive and unfortunately was creased from shipping and had the wrong background color. When I wrote to W&W they quickly replied and not only swiftly sent me a new portrait, they also allowed me to give feedback that the dog's body looked very CG and so gave her some more depth. I was disappointed at first, but am pleased with the outcome.

It’s challenging to check the status of your order. I never received the confirmation email and then submitted a ticket but still haven’t received anything. My order number is 528650. I’ve order from you all before and love the portraits I’ve received, so I’ll blame this on technology.

Ordering was easy and the product is a really good product. We love the way West & Willow captured the true essence of the pets. Shipping was quick and the quality of the product is great. We have two slight problems though. 1) the print is supposed to be 18x24 but was actually smaller. This posed a problem as it didn’t fit in the frame without moving and we had to get creative. A mat doesn’t work because the picture is right to the edge. We ended up putting a mat behind it and using scrapbooking adhesive squares to attach it to the mat so the picture stayed where it belonged. 2) we have a dog and a cat pictured. The sentiment is nice but the dog and cat’s heads are both the same size. A little odd to look at it like that. All in all, we do like the product and the idea. These two things though make it a little off 5-stars.