West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Julie B.
You made another print of my 2 brothers and I Loved it. So, it was only natural for you to do one for our recent rescue.
Response from West & WillowJan 28, 2026
Hi Julie, Thank you so much for sharing this with us — we’re honoured you came back to us again! We’re so glad you loved the print of your brothers, and it means a lot that you trusted us to create one for your recent rescue too.
anonymous
I liked the font and background of my two dogs Pet Portrait. I was expecting it to be the photo and not a portrait- I would suggest naming portrait something like drawing- I had wanted the photos of my dogs. Also, I thought more of their upper body would be displayed-they are very low in the frame. I like the quality it just wasn't what I wanted-it was a misunderstanding that portrait was a drawing, not the photo.
Response from West & WillowJan 28, 2026
Hi, there! Thanks for your feedback! As noted on our site, our “portrait” is a digital drawing rather than a photo — we appreciate your suggestion to clarify that. We’re glad you like the quality and will keep your notes on composition in mind. ❤️
Rebecca
The head looks accurate but the body is missing his coloring so it doesn’t look like my dog. I have ordered 2 others in the past and they were pretty accurate but this one missed the mark.
Response from West & WillowJan 28, 2026
Hi Rebecca! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Laura E.
I never received my package and customer service has been no help. This feels like a scam.
Response from West & WillowJan 28, 2026
Hi Laura! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. I can see that our team has been actively communicating with you on this. We promise to resolve the lost order for you.❤️ Looking forward to your reply!
Stacey K.
Portrait turned out good! Would recommend. Thank you!
Response from West & WillowJan 28, 2026
Hi, Stacey! So sorry to hear that! We've just sent your Digital download as requested. Thank you for your patience!
Gretchen
I like the picture. I just think it’s not worth the money
Response from West & WillowJan 28, 2026
Hi Gretchen, Thanks so much for the feedback ❤️. If you’re able to share a bit more context on what you mean, it would really help us improve. I’m glad to hear you like the picture! I understand your concern about the value—we always want to make sure our pieces feel worth it. Looking forward to your thoughts!
Naomi B.
Product is outstanding. Poster is exactly what I expected. Poster was damaged in shipping couldn’t tell if it was from the way it was packaged or if it was damaged by the carrier, hence the reason for 4 star rating.
Response from West & WillowJan 28, 2026
Hi Naomi! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Hillary S.
This was not as expected or similar to portraits ordered for family and friends before. I was always very pleased with the outcome of those but this one was a little disappointing. The eyes aren't a match and the body portion looks cartoonish. We just lost our dog and we're excited for a sweet memorial photo and this just didn't cut it. 3 stars because I've seen good portraits before. Overall, not worth the money if you're not getting a sample shot before to make sure you're invested.
Response from West & WillowJan 28, 2026
Hi Hillary! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
