West & WillowReviews of westandwillow.com

Thank you for capturing my beautiful boy so perfectly.

My picture was delivered and unfortunately it was cracked by the shipper. West & Willow reacted immediately and shipped me another quickly. All I had to do was fill out a quick form and provide a picture. They said I could keep the cracked picture or donate it. It was first class customer service!

Great design and print. Good fabric, is very wearable and washes well. Very pleased! Wish they had a matching set but would recommend.

Timely turnaround and beautiful art work

The first time that my husband and I ordered from West and Willow was in the height of covid, and at the time we had three cats and they all arrived about a month late there were extras and the extras were broken, and we also received a dog that wasn't ours. Arya a terrier of some kind. Arya proudly hung on our wall for years. Along with our cats. Fast forward to now, with our new edition, Abu. Abu is a Siamese cat and the first picture I sent in was darker than I realized, resulting in a darker portrait. When I contacted customer service they were quick to send out a edited replacement with a better, lighter photo. I wish I could include a picture of our cat sitting in front of the picture of him, because it came out absolutely beautiful. I could not possibly be happier with the customer service at West and Willow. I tell all my friends to get portraits of their pets printed and to use West and Willow.

I asked for the frame to be the bigger frame to match the picture I bought last year and you sent the same exact size again

I have never had such a horrible experience with an online company before. Ordered well before Christmas to ensure got portrait in time. I didn’t love the idea of not seeing a proof before, but they said it could be edited after free of charge. Well to my disappointment, they messed up the order of the names of the 2 pet portrait and didn’t add any of the very visible spotting on the dogs that’s was evident in the photo. It took over 2 weeks via email only, because of course they don’t have a customer service number, to finally get another proof approved. When it was received in the mail, the new version was wrong - they just resent the original copy. After a certain point, I just wanted to cancel. Customer service appears to just be AI generated responses, was offered no refund after the multiple mistakes on their part. There are probably cheaper, better alternatives for pet portraits on ETSY.

At this time I still have not received my order and there has been no response to my email requesting status. I am starting to feel like this was a scam.