West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mar W.
Such an easy process and my portrait came out amazing! Made my heart melt. I bought this for someone as a gift and they absolutely loved it.
Response from West & WillowJan 25, 2026
Hello Mar, Thank you so much for the wonderful review! We’re thrilled the process was easy and that the portrait made your heart melt. We’re so happy the gift was loved! 💙🐾
Stacy
I would have preferred to have seen a proof before the product was completed and sent. The positioning of our dog was low.
Response from West & WillowJan 25, 2026
Hello Stacy, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Mariah
This is my second time purchasing a pet portrait from them and I have loved them both! Such great quality and attention to detail.
Response from West & WillowJan 25, 2026
Hello Mariah, Thank you so much for your continued support! We’re thrilled to hear you loved both portraits and appreciate your kind words about the quality and attention to detail. 🐾💙
customer
Great job. We love the final product.
Response from West & WillowJan 25, 2026
Hello, Thank you so much! We’re thrilled to hear you love the final product and truly appreciate your feedback. 😊
Melanie R.
Everything turned out perfectly. Customer service is very good.
Response from West & WillowJan 25, 2026
Hello Melanie, Thank you so much! We’re happy to hear everything turned out perfectly and that you had a great experience with our customer service. 😊
Linda M.
It’s beautiful! Well done!
Response from West & WillowJan 25, 2026
Hello Linda, Thank you so much! We’re thrilled you love it and truly appreciate your kind words. 💙
Teffiney W.
I have yet to receive my purchase. I purchased on December 31st. It’s been 23 days without an update to my order.
Response from West & WillowJan 25, 2026
Hello Teffiney, We’re sorry for the delay and understand your concern. We’ve sent you a message regarding your order and will be happy to assist you further there.
Alec N.
Our cat Sox passed away recently so this was a very lovely way to remember him, the crewneck turned out beautiful and matches the different tuffs of his fur perfectly
Response from West & WillowJan 25, 2026
Hello Alec, Thank you for sharing this heartfelt review, and we’re so sorry for your loss. We’re honored to help you remember Sox, and we’re glad the crewneck captured his fur so beautifully. 🐾💙
