West & WillowReviews of westandwillow.com

They were so understanding and patient with my request! 100% recommended.

I just made my first purchase with West & Willow and then experience and product is completely over the top and should be more than 5 Stars to be honest! Customer for life for sure. Thanks so much West & Willow!

I still don’t have the product I ordered on November 10th (not a typo, it’s been over 2 months) despite being told that the order has been processed. I have requested a refund and the customer service team is not responding to my emails. The experience has been terrible. I expect I will have to work with my credit card company to get a refund.

THE ARTWORK WE RECEIVED DID NOT MAKE US HAPPY. CONTACTED THE SUPPORT TEAM AND KENT REACHED OUT TO US. RECEIVED THE MOST APPRECIATED AND PROFESSIONAL RESPONSE FROM KENT. WEST & WILLOW CORRECTED ALL TO OUR SATISFACTION AND WE RECEVED NEW ARTWORK AT NO COST TO US. OUR THANKS TO KENT & WEST & WILLOW.

After several communications with their help support, I am still waiting for a revised print. Despite my quick communication (within 5 minutes of ordering) they issued an incorrect print and I have been 'referred' to a different support contact multiple times. This was supposed to be a Christmas Gift but still waiting on a new print at the end of January. Disappointed, as they had such strong reviews. I used AI for another gift and it was free and just as good, if not better.

Juan is awesome. We made the silly mistake of throwing our amazing art in the trash with some recycling at the holidays. He helped us place another order for the exact same photo we loved, and even offered us a discount. Quick and efficient, and friendly customer service!

While the artwork advertised on the site is beautiful, and the customer service reps are very kind, I still have not received my order that was placed on December 6th of 2023. I have absolutely no updates about the status of my order or when it is likely to be shipped, despite several rounds of messages with the company. I was refunded a small portion of the cost of my order to compensate for the delay, but I really just want to know when I will receive my piece, which was meant to be a Christmas gift for my husband. I’m extremely disappointed and feeling as though my order may never arrive.

My first order got lost and did not make in time for Christmas (ordered in November) second one came on Jan. 17th. When it did arrive, half the dog was white and half beige. The dog has no white on it at all.