West & WillowReviews of westandwillow.com

The staff communicated with me directly to ensure that I got the product I wanted. They asked me questions to make sure the product turned out the way I wanted it to. They care about the customer.

The issue with my print was handled promptly and I’m very happy with the result

For the $100, should’ve gotten a preview before the final product. There was concerns that my picture was too blurry. But was assured that the final was acceptable. My poor pup is no longer with us and I couldn’t have taken another photo.

Website was Easy to Navigate … Product Exceeded Expectations!

*UPDATE* It definitely took some work back and forth between their support team, but ultimately West & Willow delivered. It’s clear that they can deliver a good product, when they care—it just takes a little back and forth between them to get the job done. Overall, I still it’s a little over priced, but other than that their work can be well done. I am overall very dissapoinnted in this company. After losing my beloved pet of nearly fifteen years, I fell for their marketing. I am sadly still waiting to get my orders fixed (#564379 and #564380). I wish I had known beforehand that refunds are not feasable and that the best they can do is to go back and fix the artwork until you are satisfied. They completely ruined my senior dog's eyes and overall expression--they made her look like lifeless. This was supposed to be a memorial potrait and apart from the loss, I now feel scammed. To eleaborate on that note, I have yet to recieve a refund for the "digitial files" I was supposed to recieve of the artwork--I have recieved no email regarding any info on this, adding to my overall dissatisfication. No tracking was provided either, with one order entirely missing as it was not delievred. The artwork appears AI generated as I truly believe no human being could ever look at my orginal photo, work on the finished product, approve of it, and send it off. Overall, I would save my money and find another website that does custom mugs or even just go to Costco for my portrait needs--that is what I will be doing in the future. I would not recommend the services that West & Willow provides to anyone.

I just received the portrait I ordered for my daughter...I have tears in my eyes. The picture is a beautiful remembrance of her babies. Thank you, thank you. I am so happy to give her such a beautiful gift.

I attached a specific image of my dog and the portrait i received was not relatively close to what my supplied image was. It seems as though they used a generic stock photo and edited the image to look close to a golden doodle rather than work with the image I supplied.

The finished product of my order had the wrong ear of my dog sticking up. The picture I sent in had her left ear up, and the finished product that you sent me has her right ear up. My issue was resolved quickly and I was amazed at the final product! Thank you, West and Willow.