West & WillowReviews of westandwillow.com

The two framed likenesses of my dog and cat arrived yesterday. My sweet pets died within a year of one another and to match their whimsical personalities I decided to explore using a company who would create a digitalized art likeness of them. The representations are accurate in fur color and expression, but my cat's eyes are a deep hazel that was obvious in the photograph submitted, but her eyes on the art generated likeness are instead shades of brown. The whiskers of my dog were added as short stubs when in fact her whiskers were longer and sparse - which instead of adding whimsy, it looks contrived. The proportion of my dog is off and should be taller since she is a bigger dog, but then I chose the 8 x 10 size so that could be the reason. The black frame for my cat is a disappointment as the joints have obvious white residue (possibly glue remnants) that wasn't cleaned before the matte finish was applied and can't be cleaned off. As I was sourcing a company I looked through the West & Willow images of individuals with their pets, with the art displayed with them, all an exact replica in digitalized art form. That is not the case with my purchase. If you are reading this, please be prepared that the likeness of your pet will be the result of creative manipulation from art software. The final presentation result will have liberties taken. I like my purchase but do not love it. You get what you pay for.

My print came bent and there were some special obvious things that should have been in my dog's portrait that were just missed (he has a pink nose and it was just filled in black). For $50 I felt like the picture should have been accurate and the piece of paper should not have been bent. Ugh. Disappointed in giving this gift.

Love the product! Only complaint is the tracking of the shipment. When I send as a gift I am unable to see the final product and when it was shipped, without having to download an unnecessary app. I only know that the item has been received is when the recipient receives the gift. These gifts can be pricey and I would like to track its progress, either with email notifications or one click from my email to a website that gives the status.

Thank you so much

I’ve yet, to receive or have had any updates on my order. Just waiting … Update: Received my order and I am very pleased. Thank you for following up.

This is the second time I’ve used West & Willow to send a pet portrait to a friend who has recently lost a pup and it’s always a waterworks once delivered. The art team does a great job!

The portrait came out awesome!! Very simple and straight forward ordering processes! Took about 2 weeks just like they said. Would definitely recommend this to anyone!

The final product is not at all what I provided. It is not centered and there is so much space wasted. I provided a photo of Fido laying on the couch and all I got was his face! Not happy at all. Please refund me.