West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vinutha C.
No updates on the order or any communication after the order is placed.
Response from West & WillowNov 17, 2024
Hello Vinutha, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.
Jeffrey L.
This is the second time I have ordered the custom Print of a pet and I couldn’t be happier. Would highly recommend and will be ordering again.
Jessica B.
I asked that the background be the plain white after all placed the order - I wanted the sage but didn’t realize it had white lines through it. I asked to change literally within 24’hrs and got a NO. I like the picture i received but the background is not my style. Should have rather had it white - which I was told NO too late
Response from West & WillowNov 17, 2024
Hi Jessica, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Diane B.
I wish you offered a proof of how the photo would look White dog on a white background did not work for me. For the price I expected better results.
Response from West & WillowNov 17, 2024
Hello Diane, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. We would like the opportunity to investigate your feedback further.
Anne
What an amazing keepsake of my Doberman Chino. I bought it as a Xmas present for his Dadda and I am sure he will be as thrilled as I am. Thanks West and Willow!
Rj
Love love love!
Simone
i haven’t recieved my order yet
Response from West & WillowNov 17, 2024
Hello Simone, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Lynn M.
We haven’t received our piece yet but the process of ordering was excellent
