Dana S.
Great customer service
Great customer service

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Dana S.
Great customer service
Jenn T.
I love my new photo of my three dogs. It looks just like them!
Virginia A.
It was very professional.
Response from West & WillowNov 17, 2024
Hi Virginia, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Dinkleboo
I have never ordered a portrait on line before. I read all the reviews and looked at all the pictures. I decided to give it a shot. I am SO GLAD I did. This company captured our beautiful Sassy perfectly ❤️ They were very helpful when it came to picking the best picture. They were in constant contact through email letting me know the progress of the portrait. I am VERY HAPPY with my purchase, and I would definitely use them again. I highly recommend this company….I promise…you will not be disappointed. Thank you for capturing our beautiful girl…it’s absolutely perfect 😊❤️
Lauren G.
The picture came out well but when the picture came the frame was broken. Should be packaged better for shipping
Response from West & WillowNov 17, 2024
Hi Lauren, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Rachel K.
The quality is beautiful. The mugs are amazing. My 3 star review is for only one reason; I ordered printable downloads of my last 3 orders…Andy, Chappie and Moose…I have never received them. The email takes you to a place to purchase them…I already purchased them. Can you please help me?
Response from West & WillowNov 17, 2024
Hi Rachel, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.
Amber D.
The picture came out amazing!! They truly took the time to get the right picture of our pup
Mimi B.
Quality ! Fast shipping ! Customer service excellent !