West & WillowReviews of westandwillow.com

How about not scam shoppers by sending out a used, worn sweater with the wrong embroidery? I ordered a Shiba inu dog embroidered sweater for Christmas on 12/8/24 and got a confirmation on 12/17 that my order shipped. On 12/20, I received a used cat embroidered sweater instead of a dog embroidery. I notified the seller and they said they'd send out correct one asap. I asked if they can make it happen by Christmas otherwise I'd like to cancel and get a refund. They ignored and said that replacement is in works and sent artwork for the Shiba ina... Where was the artwork proof first time around? I think they scammed knowing they couldn't fulfill the order by Christmas and just shipped an old sweatshirt to have tracking for proof. I still don't have the sweatshirt..

We absolutely love our portrait of our dog. It captures his looks and character perfectly!

West & Willow has done a great job at capturing the spirt of our babies.

Beautiful art work. Fast and easy transaction. Customer service is stellar.

The portrait of my pet looks great.

I loved my portrait.

I saw West & Willow products on a morning show and ordered a pillow for my 6yr old granddaughter for Christmas. She LOVED it and the print looks just like her cat. The customer service department was excellent, prompt and very professional. I would definitely order more from this company. Thank you, West & Willow!

I liked the quality of the product. I disliked not being able to preview the artwork. I disliked that shipping was delayed.