Tara S.
Easy ordering cute products
Easy ordering cute products
Response from West & WillowJul 1, 2025
Thank you for your review! We are so happy that we got to create artwork for you!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Tara S.
Easy ordering cute products
Response from West & WillowJul 1, 2025
Thank you for your review! We are so happy that we got to create artwork for you!
Chrissy B.
Ordered two portraits and they are better than expected. Somehow, West & Willow artists captured my dogs’ spirits in their eyes. Best gift I’ve ever given to my husband!
Response from West & WillowJul 1, 2025
Thank you so much! We’re honored to have captured your dogs’ spirits so well. What a wonderful gift for your husband — we’re thrilled it was such a hit!
Sharon
Prompt and beautiful results
Response from West & WillowJul 1, 2025
Thank you! We're do glad you loved it!
DJ
I was extremely disappointed in the quality of the frame and the portrait based upon the amount paid. I ordered 2 portraits so double the disappointment & double the cost!
Response from West & WillowJul 1, 2025
Hello DJ, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Alex H.
Put the hanger on the wrong end of the frame and the clips holding the art in punctured through the cardboard in the back, making it nearly impossible to reorient the picture without damaging it.
Response from West & WillowJul 1, 2025
Hi Alex! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
john R.
I have not received my order and its been over a month! They keep telling me that i need to download my digital picture before it archives? I don’t even know how to do that?
Response from West & WillowJul 1, 2025
Hello John, We’re really sorry for the delay and frustration. We’ve sent you an email with an update on your order—please check your inbox or spam folder just in case. Let us know if there’s anything else we can do to help.
Mackenzie
Fantastic company. So impressed with my custom portrait of my rescue girl, Calypso. I will continue to use them in the future!
Response from West & WillowJul 1, 2025
Thank you so much! We’re thrilled you love Calypso’s portrait and look forward to creating for you again in the future!
jenny C.
I ended up getting a duplicate 2 pictures. And git charged for 2. I have been trying to get ahold of someone. Very disappointed i like the picture but not the double thing I hope so eo e makes this right
Response from West & WillowJul 1, 2025
Hello Jenny, We’re really sorry you received two of the same portrait. That shouldn’t have happened. We’ve sent you an email to help sort this out, so please check your inbox or spam folder.