West & WillowReviews of westandwillow.com

Response from West & WillowJul 1, 2025

Thank you so much for your kind words! We're thrilled to hear that you loved how your portrait turned out — we always aim to capture every detail just right. We also appreciate your patience with the timing, and we’re glad it arrived looking just like you hoped. Thanks again for your support! 😊

Response from West & WillowJul 1, 2025

Thank you so much for your kind words! We’re so happy you love the portraits and that they made a great Father’s Day gift. We appreciate your support and look forward to creating for you again!

Response from West & WillowJul 1, 2025

Hi there! Thank you so much for your order and for sharing your feedback with us. We're sorry to hear that Gracie’s photo didn’t turn out quite how you hoped. We always want your custom items to feel just right, especially when they feature such a special pup! If there’s anything we can do to improve your experience, please don’t hesitate to reach out — we’d love the chance to make it better. 🐾💛

Response from West & WillowJul 1, 2025

We’re thrilled to hear you loved both the portrait and mug. We appreciate your support!

Response from West & WillowJul 1, 2025

Hello Kelly, Thank you so much for your feedback—we truly appreciate it! At the moment, we don’t have a preview system in place, but our team is actively working on internal updates based on suggestions like yours. Regarding size, our prints are measured by the paper size, ensuring accuracy. If you believe you received the wrong size, please feel free to email us and we’ll be happy to look into it!

Response from West & WillowJul 1, 2025

Hello Olivia, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowJul 1, 2025

Thank you! We’re glad our customer service was helpful. We’re here anytime you need us!

Response from West & WillowJul 1, 2025

Hi Lynda! Thanks so much for your feedback—I’m so sorry again for the delays and issues, especially with it being a birthday gift. I’m really glad to hear the final portrait turned out well and that everything's now sorted ❤️ Really appreciate your patience throughout!