West & WillowReviews of westandwillow.com

Response from West & WillowJul 1, 2025

Thank you so much! We’re thrilled to hear it exceeded your expectations!

Response from West & WillowJul 1, 2025

Thank you for the great tip and kind words! We’re glad you love the portrait and that the frame works well for your space. Accurate measuring is definitely key—thanks for sharing!

Response from West & WillowJul 1, 2025

Thank you so much for sharing your experience! Sharon and the whole team love making each portrait special, and we’re thrilled to hear you felt that personal touch. We’re so happy Max’s portrait turned out just right!

Response from West & WillowJul 1, 2025

Hey there, Thanks so much for taking the time to share your feedback — I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is that the artwork captures your pet’s true essence, and I’m really sorry we missed the mark on two of the portraits. That’s certainly not the experience we want you to have. We’ll be reaching out via email shortly to help make things right and chat through some possible solutions ❤️

Response from West & WillowJul 1, 2025

Thank you so much for your wonderful review! We’re so happy to hear the whole process exceeded your expectations and that you love the final piece of your three pups. Your recommendation means the world to us! We can’t wait to create for you again.

Response from West & WillowJul 1, 2025

Hey, there! Thanks so much for your feedback, and I’m really sorry to hear about your experience — I completely understand how frustrating that must have been, especially after paying for expedited service. We did encounter a glitch on our end which unfortunately caused the delay, but I’m glad to see this has now been sorted. We're taking your feedback on board to help improve going forward. If there's anything more we can do, please don’t hesitate to reach out ❤️

Response from West & WillowJul 1, 2025

Thank you so much! We’re thrilled to hear you loved how your pups turned out—especially the details on your dapple dachshund and her blue eye! It means a lot to know it made such an impression. Thanks for the recommendation!

Response from West & WillowJul 1, 2025

Hi Alice! Thanks so much for your feedback — I’m really sorry to hear about the experience, especially after paying for expedited service. Totally get how frustrating that must’ve been. We did run into a bit of a glitch on our end which caused the delay, but I’m glad to see it’s all sorted now. Really appreciate your patience, and we’re definitely taking your feedback on board to help us do better moving forward.