West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Amy
This print came out awesome, my friend is going to be surprised and excited!! Good experience all around. Safe shipping.
Response from West & WillowJul 30, 2025
Hello Amy, We're so glad you had a great experience! 😊 Can’t wait for your friend’s reaction—thanks for trusting us with such a special gift! 🎁🐾
KATY
I am kind of amazed at how this looks like a painting and looks like my dogs!
Response from West & WillowJul 30, 2025
Hello Katy, That’s so wonderful to hear! We're thrilled it captured your pups so well—it means a lot to us. Thank you for the kind words! 🎨🐾❤️
Melissa M.
Beautiful product, exactly what we ordered. Image is even better than expected. Very quick shipping, too.
Response from West & WillowJul 30, 2025
Hello Melissa, Thank you so much! We're thrilled to hear the product exceeded your expectations and arrived quickly. We truly appreciate your support! 😊✨
TRACY C.
I love the sweatshirt I received with my dogs face on it. I had another one made from a different site and he looked like a Roblox character. This one looks just like him and I’m in love!
Response from West & WillowJul 30, 2025
Hello Tracy, So glad you love it! We’re honored to capture your pup just right—thank you for trusting us with something so special. 🐾❤️
Remi
My print was sent to me rolled up. Therefor it arrived severely damaged. Multiple bends, folds and creases. When sending a print without a frame I think it would make more sense to ship it flat and significantly more padded and protected.
Response from West & WillowAug 3, 2025
Hello Remi, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Paula
6 weeks later and still don’t have my order :( I even purchased the skip the line option lol When reaching out to customer service, they are really 0 help stating to continue waiting. I’ve reached out 3 times as this was intended for a birthday gift which has passed 2 weeks ago.. still waiting 😂
Response from West & WillowJul 28, 2025
Hello Paula, We're truly sorry for the delay and understand how frustrating that must have been. I'm glad to see our team was able to sort this out for you. If there's anything more you need, we're always here to help. Thank you for giving us the chance to make things right ❤️
Debbie M.
The picture was perfection. It was such a moving tribute to our pets.
Response from West & WillowJul 28, 2025
Hello Debbie, Thank you so much—hearing that it was a meaningful tribute truly means the world to us. We're honored to be part of remembering your beloved pets ❤️🐾
Ed B.
Second print that I’ve ordered and they both are amazing. Customer service outreach is attentive and super friendly.
Response from West & WillowJul 28, 2025
Hello Ed, Thank you for your kind words and for ordering with us again! We're so happy you're loving the prints, and we'll be sure to pass the love to our support team too 😊🖤
