West & WillowReviews of westandwillow.com

Response from West & WillowJun 24, 2026

Hi Terry! Thank you so much for your feedback ❤️ We’re really glad to hear the gift was well received! We’re sorry about the shadow on the face we completely understand how that small detail can matter, especially for something so meaningful. We really appreciate you sharing this with us 🐾

Response from West & WillowJun 11, 2026

Hi, Meghan! I’m really sorry about this ❤️ I’ve passed this straight on to our team so they can look into it as a priority and get back to you as quickly as possible.

Response from West & WillowJun 11, 2026

Hi, Christina! Thank you so much ❤️ We’re really happy to hear you loved it and that it arrived quickly! We truly appreciate the recommendation 😊

Response from West & WillowJun 11, 2026

Hi Mariana! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowJun 11, 2026

Hi Marie! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Response from West & WillowJun 11, 2026

Hi, Jacqueline! Oh no, I’m really sorry about this ❤️ I’ve escalated this to our team so they can look into it urgently and get back to you as soon as possible. I completely understand your frustration, especially as this was meant to be a Mother’s Day gift and you’ve already confirmed approval. We’ll make sure this is followed up properly for you.

Response from West & WillowJun 11, 2026

Hi Christine, Thank you so much for your lovely review ❤️ We’re really glad to hear the gift brought comfort to your friend during such a difficult time. It’s also great to know you were happy with the quality and found the ordering process easy. We really appreciate your support!

Response from West & WillowJun 11, 2026

Hi there! Thank you so much for your lovely review ❤️ We’re so happy to hear the ordering process was quick and easy, and that your portrait arrived sooner than expected 😊 It means so much to know your son’s dog’s picture turned out great. Thank you for your recommendation!