West & WillowReviews of westandwillow.com

Would be a 5/5 but i got the picture i ordered its amazing will be ordering another for our new pup also! Kinda disappointed we never received the digital version of it and we paid for it.. I keep getting emails to purchase it but in my reciept cleary says i purchased it.. I reached out and still havent heard anything. Be careful when you order the digital copy it may not come. Hopefully we can get this fixed.

I paid for the skip line and proof because this is a gift and I’ve never heard from the company since my order

Picture and frame came out great. The shipping communication can be worked on since I didn't get a status update until 1 week after my order. I honestly thought my pictures were rejected.

I haven't heard anything about my order and paid to expedite it. I would think I'd at least get an email or a proof

Ordered 15 days ago. Paid for artwork proof and express shipping and have yet to receive any proof of the pet portrait and order is still waiting for “fulfillment from merchant.”

I absolutely love this company! The quality is always amazing, I’ve purchased from them 4 different times and I will continue to do so! This last purchase, the frame came damaged. I emailed customer service and by the next day they responded and sent me a replacement. They are pricey but the quality is there! Highly recommend!

Everything came out perfect. The picture came out beautifully. The Quality was amazing, and the packaging was very secure. Delivery was fast! Thank you so much!

I’m very disappointed with my experience so far. I ordered a memorial print as a gift following the loss of a beloved family member and spent over $160 expecting a professional and compassionate service. After requesting a simple edit to the proof, communication became increasingly delayed. I have repeatedly followed up for updates and have either received vague responses that it is “being worked on” or no response at all. I still do not have the updated proof, a completion timeframe, or the final print. What has made this particularly upsetting is that memorial gifts are time-sensitive and emotionally important. Delays of this nature take away from the purpose of the gift and add unnecessary stress during an already difficult time. At this stage I am also concerned about the lack of clarity around refunds or alternative options should the order continue to be delayed. For the amount paid, I expected far better communication, transparency and customer support.