West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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null N.
I paid extra for a preview. I paid extra for my portrait to “skip the line” I get the preview. Respond back. Haven’t heard anything in TWO WEEKS.
Response from West & WillowJul 8, 2026
Hello, We're truly sorry for the delay and the lack of communication. We sincerely apologize for the frustration and appreciate your patience.
Bailey R.
amazing customer service!!!
Response from West & WillowJul 2, 2026
Hello Bailey, Thank you so much! 😊 I really appreciate your kind words. I'm always happy to help. Have a great day!
CLP
Update: I still have not received my order. Did I mention that I paid $70 for a mug with my dog’s picture on it The only thing that could make this worse is, when it finally does arrive, it will have the wrong dog’s picture. It is not coming, may I have a refund? Or, do you want to give the horse and buggy driver a message sent by bird? I never received my order or it must be coming from Mars. Thank goodness for credit cards that protect us from fraud.
Response from West & WillowJun 24, 2026
Hi there! Thanks so much for taking the time to share your feedback and I’m really sorry to hear that you have not received your order yet. I can see that it's in transit. We just sent an email to provide further update. ❤️ Looking forward to your reply!
Jennifer O.
The process is extremely easy and the quality of the picture is perfect.
Response from West & WillowJun 24, 2026
Thank you so much, Jennifer! ❤️ We're delighted to hear the process was so easy and that the picture quality turned out perfectly. We really appreciate your lovely feedback and hope you enjoy your purchase!
Gina T.
I never received my purchase.
Response from West & WillowJun 24, 2026
Hi Gina! Thank you for your feedback. I'm so sorry to hear that your order hasn't arrived yet. I've informed our shipping team, so please keep an eye out for their email. We'll be sure to get this sorted for you as quickly as possible. Thanks so much! ❤️
Greg P.
I ordered my print from weston willow six weeks ago.Jeremy from customer service keeps telling me it.He's a sorry for the inconvenience, but yet does nothing to fix the problem. I've asked for a full refund several times with no response. I still don't have my picture, my dog passed away six weeks ago. And the lack of support from your company is a joke. So I have no picture and i'm out the money that I spent on the picture. I told them I needed my photo and artwork by today's date, june nineteenth, because i'm going out of town. Yet still no reply. This might be some of the worst customer service I've ever had to deal with. And there's not a phone number for me to call and talk to somebody else besides Jeremy, who does nothing to help me? If I could give 0 stars, I would.
Response from West & WillowJun 24, 2026
Hi, Greg! Thank you for your feedback. We're so sorry for the upset and frustration this has caused, especially during such a difficult time after losing your beloved dog. We completely understand how disappointing this experience has been. We're currently looking into what happened, and Jeramy has already escalated your case to our manager. Your refund is now being processed, and we truly apologize for the delays and lack of communication. Thank you for your patience while we get this sorted. ❤️
Brooke J.
I have ordered portraits of my 4 dogs from West & Willow and I absolutely love them. I have also got dog portraits or a couple of my friends and they just adore them so much. The products are absolutely amazing but also the customer service is top notch.
Response from West & WillowJun 24, 2026
Thank you so much, Brooke! ❤️ We're absolutely delighted that you love your portraits and that your friends have adored theirs too. Knowing we've been able to celebrate all four of your pups and create such meaningful gifts means the world to us. Thank you as well for your kind words about our customer service we truly appreciate your support! 🐾
Elizabeth
The order process was great. Appreciate you reaching out to make sure we had a good photo. Product turned out beautiful. Only problem was the confusion in the delivery process. Blank data on the tracking. Received email it would be delivered by 9pm on Saturday, 6/13/26. Never came that day. Took 4 more days with no explanation. Disappointing since it was a gift. Recipient loved it when it finally arrived. I was embarrassed it was so late.
Response from West & WillowJun 24, 2026
Hi Elizabeth! Thank you so much for your feedback ❤️ We’re really glad to hear you loved how the product turned out and that the photo process went smoothly. I’m so sorry for the confusion with the delivery and the tracking updates, as well as the delay in getting it to you. We really appreciate you bringing this to our attention, and we’ll make sure this is looked into with our shipping team so it doesn’t happen again.
