West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Briana C.
Came much faster than expected considering the custom aspect of the order. Also great quality!
Response from West & WillowOct 22, 2025
Hello Briana, Thank you! 😊 We’re so glad you were impressed with the quality and speedy delivery of your custom order!
Shirley G.
My picture is perfect! This is a great gift for someone who has lost a pet!
Response from West & WillowOct 22, 2025
Hello Shirley, Thank you so much! 💛 We’re so happy you loved your picture — it truly means a lot to be part of such a meaningful gift.
Lisa B.
Customer service is awesome!! I had a request and a friendly, efficient person helped me right away. Love the picture so much I bought another.
Response from West & WillowOct 22, 2025
Hello Lisa, Thank you so much! 💕 We’re thrilled you loved your picture and had a great experience with our team — we truly appreciate your continued support!
Lisa S.
The picture is absolutely beautiful. It really captures my dog perfectly. This is the second one I have ordered. I have ordered 2 phone cases as well, and they fit the 2 styles of phones exactly. The pics on the phone covers are perfect too. One portrait went missing in the mail, and they sent a new one ASAP. Excellent customer service.
Response from West & WillowOct 22, 2025
Hello Lisa, Thank you so much for your kind words! 💕 We’re thrilled you loved your portraits and phone cases, and we’re glad our team could quickly make things right with the missing order.
Sarah B.
A couple of the pictures I ordered did not meet my expectations. I contacted customer service was so happy that the pictures were re-done and turned out perfect at no extra charge.
Response from West & WillowOct 22, 2025
Hello Sarah, Thank you for sharing your experience! 💕 We’re so glad our team could make things right and that you’re happy with your updated portraits!
Naomi
Even more beautiful than I had anticipated. So happy <3
Response from West & WillowOct 22, 2025
Hello Naomi, Thank you so much! 💕 We’re thrilled to hear you loved your artwork even more than expected!
Joe F.
I have ordered more than 8 projects from West and Willow. They always treat me like my project is their most important priority. They take the time to ensure I am 100% satisfied with each of my projects.
Response from West & WillowOct 22, 2025
Hello Joe, Thank you so much for your continued trust and support! 💕 We’re truly grateful for loyal customers like you and so glad each project has been a great experience!
Samuel C.
I have yet to receive the items places and there is no tracking
Response from West & WillowOct 27, 2025
Hello Samuel, We’re so sorry for what happened. I’m glad to see our team has already sorted this out for you, but if there’s anything else you need, we’re always here to help.
