West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Albeno G. C.
I have purchased pictures in the past and the recipients just love them. If I can get a discount code, I will gladly order another one :)
Response from West & WillowOct 27, 2025
Hello Albeno, Thank you so much! We’re thrilled to hear the pictures have been such a hit 🎁😊 As for a discount, feel free to reach out to our support team — they’ll be happy to let you know about any current offers!
Marko Serrano J.
My wife and I are so happy with the final product. Our dog came out amazing in the picture. So happy!
Response from West & WillowOct 27, 2025
Hello Marko, Thank you so much! We’re thrilled you and your wife love the portrait — your pup must look amazing 🐾😊
Rose C.
Very satisfied with our photo!!
Response from West & WillowOct 27, 2025
Hello Rose, Thank you so much! We’re so happy you’re pleased with your photo 😊
Mari
Pros: - The company reached out to me right away when there was an issue with my previous order (a portrait of my pup wasn't accurate). - Communication between me and the customer service agent was (for the most part) really easy and generally quick. - Shipping was fast and the portrait was secure inside the packaging. - The portrait materials (the wood frame and the glass) feel solid and not cheap. - I do love their portrait of my pup! Cons: - There was no way to tell the company which feature(s) of my pup were most important for them to represent in her portrait. (For example, she has different colored eyes. The adjusted portrait had a much-needed speck of light blue added to one eye.) - When making changes, I found that the artist made minimal actual changes to the original portrait and maybe wouldn't actually be able to make substantive changes when asked. (A additional change I had hoped for was to better show that my pup's right eye and right ear were actually gray, and not just "in the shade." What was sent back was a darker version of the entire portrait. That's not what I would imagine a real artist/illustrator would consider correctly altered. Therefore, I didn't pursue that additional change and asked for the portrait after the first alteration.)
Response from West & WillowOct 27, 2025
Hello Mari, Thank you so much for your thoughtful feedback! We’re glad you loved the portrait and appreciated our service. Your notes on customization are really helpful — we’ll definitely keep them in mind to improve future experiences 😊
Kristin S.
I love how the picture turned out of our girl Asa. They even got her sweet little crooked bottom teeth, we love our girl… when I didn’t receive my digital download there were very quick to correct the issue and get it to me. Thank you!
Response from West & WillowOct 27, 2025
Hello Kristin, Thank you so much for your lovely review! We’re so glad you love how Asa’s picture turned out — especially those sweet little details 🐾💛 We’re happy we could quickly get your digital download sorted out!
Chris L.
High quality beautiful work.
Response from West & WillowOct 27, 2025
Hello Chris, Thank you so much! We’re thrilled you’re happy with the quality and artwork 😊
M B.
An error with the name on print was fixed without issue.
Response from West & WillowOct 27, 2025
Hello M B, Thank you for your kind words! We’re glad we could quickly sort out the name error and make everything right for you 😊
Brit
My order took a month in a half to come. It still says awaiting shipping and it has arrived. Never would order again. Customer service didn’t respond in a timely manner. Shipping date was 3 weeks before it even shipped!
Response from West & WillowOct 27, 2025
Hello Brit, We’re really sorry to hear about your experience. That’s definitely not the level of service we aim to provide. We appreciate your feedback and will use it to improve our communication and shipping process moving forward.
