West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Cheryl S.
Rolling the paper left a couple of creases. One dog ear looks funny .
Response from West & WillowNov 4, 2025
I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️
Wendy F.
I received my line drawing portrait but didn’t like it. They redid it no problem and it was shipped. I never received it. Somehow it was misplaced or delivered to the wrong address. I had purchased the insurance so I contacted the company and they resent me a new one. We love it !!! We have three different portraits of our dog Lola now and we love them all. Highly recommend !
Response from West & WillowNov 1, 2025
Hello Wendy, Thank you so much! We’re so glad everything worked out and that you love your portraits of Lola 🐾💛 We really appreciate your kind words and recommendation!
Sophia M.
Turned out amazing!!
Response from West & WillowOct 30, 2025
Hello Sophia, Thank you! We’re so happy you love how it turned out 😊
Dawn W.
I thank you very much for making the gift "perfect"! The receiver's word. She loves her dog very much and appreciated us making it the best it could be. Christmas is coming up and I'll be considering my next order with you! Again, THANK YOU! Dawn Wingard
Response from West & WillowOct 30, 2025
Hello Dawn, That’s so wonderful to hear! We’re thrilled the gift was perfect and so meaningful 🎁🐾 Thank you for your kind words — we’d be honored to create another piece for you this Christmas!
Susan S.
I made a mistake on the shipping address. Once I realized it was wrong I reached out to W&W immediately. They made a replacement picture and shipped it to the correct address as soon as possible. Excellent customer service!
Response from West & WillowOct 30, 2025
Hello Susan, Thank you so much! We’re so glad we could get that sorted quickly for you — we really appreciate your kind words 😊
Linsey S.
Love the picture and the customer service was excellent! Shipping was quick too.
Response from West & WillowOct 30, 2025
Hello Linsey, Thank you so much! We’re thrilled you loved the picture and had a great experience with our team 😊
Brooks
I placed an order for a print, as well as a digital proof. The print is a gift for someone else, and the proof was meant for me, on my end, to have in case I ever wanted to use it for something. I was surprised to hear that the print arrived in a damaged box, even though it was labeled fragile. However, that is on the freight, and not so much the responsibility of West & Willow. Luckily the print and frame were not damaged, however, I was disappointed the print came with absolutely nothing inside; like a card, or West & Willow branded materials, or anything else that might explain this gift. It was a frame in a box. That was it. For the price I paid (over $100) you'd think it would arrive a little better looking?! Maybe it's just me. I got bombarded by emails and marketing materials digitally, but nothing physical. The person I got the gift for never heard of West & Willow, and I had to shoot them a text explaining the surprise gift and where it came from ;) I also felt a little cheated that the digital version is only a .jpg and not a vector file, or .EPS/.SVG. When I asked for a higher quality art file I was initially told no, sorry, best we can do is a .jpg. However, the art team did eventually send me a higher-quality digital proof, and that was nice of them. Because of that I am bumping my original score from 3-stars to 4-stars.
Response from West & WillowNov 4, 2025
Hello Brooks, Thank you for letting us know, and we’re so sorry your order arrived in less-than-perfect condition. While shipping issues are unfortunately out of our control once the package leaves our facility, we absolutely want to make this right. Our team has sent you a message to arrange a possible replacement for the damaged item — please check your inbox when you can.
Gary R.
Picture looks good, only downside. The package was damaged and a little corner was chipped
Response from West & WillowOct 29, 2025
Hello Gary, Thank you for your feedback! We’re glad you liked the picture, but we’re so sorry to hear it arrived damaged. Please reach out to our support team — we’ll be happy to help make it right for you.
