Western DigitalReviews of wd.com

Didn’t respond at all can’t download or access my files! POS people who don’t care they cost you memories!

I have had a Home Cloud for many years and for the last 1 ½ years I have not access from my PC. I have to enter the server from the Internet. I have been in contact several times during the years but I have given up. Everytime I get a mail from them, it is standard mails referring to different articles. They keep sending the same articles and ask for screenshots even if I have send a screenshot and have told them everytime I cannot perform their requests because all of the need access to the Windows app, which is my problem! I have a server I can only contact over the internet and this is complicated to make a backup this way. All the articles explain many different problems. None of those have solved my problem which I have had over a year now. Those articles links to other articles which explains problems occurring on the first article. You don't get any serious help from the customer service. I have given up every time, because they do not seriously seems to be interested in solving my problem. Some times the refer to the same articles again which did not work the second time either. So it you have a Western Digital product please pray that you don't need to contact the customerservice, because it seems like they never can help you solve your problem. I have contact now and the newest is they would like to a screenshot of the fault message even though I have written the danish message before (and even translated in english). I hope they some day will solve my problem. I cannot connect it directly to my PC

Absolutly terrible customer service. Bought a Product Pr2100 which was faulty after about 4 weeks of use. Opened a support ticket with WD and went back and forth for about several weeks. Now 3 month on from fault occured and my returned item is Sat in poland. No replacement is in stock apprantly even though all WD stores have them online to purchase. So its just sat there now for 1 month. Turn around was meant to be 10 Buisness days. Cannot get a reply form RMA Department when new unit will come, Call centre is not UK, And not helpful at all. Its never there department. DO NOT BUY FROM THEM. Looking like its time to contact credit card to get money back. Absolute waste of time and money. NO UK Support Lines

Ordered a WD MyPassport Drive, arrived with almost no protective packaging, with Drive loose and free to move in Cardboard box package. None of the software loaded on Drive was functioning. After a considerable time spent downloading new software, did eventually work. Not impressed.!

Absolutely terrible customer service. Paid $500+ for a fast Memory card. It was a wrong order and then requested a return. After a month they gave me instructions for how to return, the memory card was sent and arrived to their location. Then nothing happened, few weeks later they send an email and gave me instructions on how to return the memory card!!! I told them I gave already returned, and haven't got the refund. Weeks later they say you have send to the wrong address and we cannot refund! I used their return label given to me! I've been following up for two months on this and yet no refund! Their support system is so messed up, and every communication takes a week to reply from them.

Am 9. Mai 2 Festplatten bestellt welche in 3-4 Tagen geliefert werden sollten. Meine Kreditkarte wurde nach 3 Tagen mit dem vollen Betrag belastet. Nach nun 3 Wochen Funkstille bekomme ich eine Mail das sich der Versand um weitere 6-8 Wochen verzögern würde und man meine Kreditkarte erst bei Auslieferung belasten würde. Sehr unprofessionell!

Surprised to read so many negative reviews to be honest. Had a My Passport for the best part of 7-8 years and it's still going strong! Well made products.

My hdd was easily replaced. Good Service