Western DigitalReviews of wd.com

I'm beginning to think WD does not have a customer service dept. I have had cause to return a purchase to them as it didn't work. It took 10m days to get a response to my firs and subsequent email. By which time I had decided to return the item. No confirmation of receipt of the package and no response to my 3rd email for over 10 more days. I tried to track to progress of my return ticket only to find it is not registered on their system. Even though I have Royal Mail's tracking receipt showing it to be delivered and signed for. I have sent another email to find out what is happening but as is becoming standard, no response.

Every time I call to get customer service help, I not only have to explain everything 3-5 differ times but the reps have to check on everything before they answer which adds additional wait time. The shortest amount of time for me to hold just while they were looking up my information was between 8-10 minutes! Really - that long to look info up on a computer system! Additionally after multiple calls to try and straighten out a shipping label issue they said I have to pay for shipping myself. What! - it was your screw up in the first place! Just horrendous!