Western DigitalReviews of wd.com

I'm reasonably happy with my WD NAS drive but their customer support is a joke. All I want to do is delete one of the user accounts that I set up, but the device's dashboard won't let me. I asked their online support to help but all I got was a load of links to pages with even more links and no concise help at all, so the issue remained unsolved. Useless. Until I had a phone call from them. He walked me through the process and now all is well. Why they couldn't have done that earlier is a mystery.

Their products are pretty decent. I've been using WD drives for more than decades, and barely have an issue. The CS responds like a robot as other companies do these days.

Normally great and always order WD drives from their store, but a recent order got stuck in customs and had to be returned to WD, whilst the replacement order arrived with sealed bag already opened! Both got refunded eventually, but one took around 5 weeks to sort out and communication via their support ticket system is not exactly quick. However, their drives are excellent and I will stick with them. (I've had too many issues in the past with a well-known competitor.)

As an update and with a big thank you to Harvey Norman for standing by their customers, this matter has been resolved because of the intervention of the retailer with the supplier WD. Original post: I have just purchased a MyCloud Home product - with a $15 discount off full retail - from Harvey Norman for which I sent in the warranty application along with proof of purchase as delivered by Harvey Norman with the product. It turns out that it has already "past its Used By Date" - so when I registered it with Western Digital it was declined as having been an expired product. Heads up that Harvey Norman are selling products online that have been in stock for longer than 3 years. Disappointing that WD won't honour that purchase even though it is a new product in the true sense for me as the purchaser.

Guter Online Shop mit leichten schwächen, konnte aber keinen Grund finden dort nicht noch einmal zu bestellen

Their external hard drives are the best. I have 4tb version to store my photos and videos. It works great but it doesn’t come with the right format for the Mac users They should take care Mac users.

I haven't had a single WD drive fail on me. An old Scorpio Blue 2.5" is still working fine to this day, with two older WD Enterprise Storage drives also running excellently. I've yet to have a failure with a WD disk. To the guys at WD: Your products are great!

An item I wanted was out of stock so I requested to be notified once it was back. Ordered my product and item has been shipped with tracking. Great shop