Western DigitalReviews of wd.com

WD failed to return a NAS drive to me after supposedly repairing it. I contacted them several times about this. The first person "Logan K" said they would investigate and get back to me. they didn't. The second person "Logan S", almost certainly wrongly, said it was not a US WD support issue as the RMA had been raised in the UK (even though the drive was lost in the US). They gave me a UK contact phone number which proved to be wrong. I cannot find the right number as the website has the wrong number too.

I've had 3 WD devices for the last 2 years and all of the 3 devices malfunctioned overtime.I trusted them with very important business related data and now I've lost everything. Customer support is absolutely disgraceful and very unhelpful. Even the Talk-talk customer support is better than Western Digital's. Don't buy, don't use it, just get rid of it ASAP.

Terrible experience. Shipped - didn't even make it to my country. Asked for refund. Ignored me. They sent another one. Sent it back - it's now stuck at UPS in Poland and has been for 21 days. WD will not refund me. Will claim Section 75 of Credit Consumer act and get my card refunded.

My WD "MY Home Cloud" failed after less than 3 years and I lost everything. Cheap quality. Don't rely on it. AND it took hours of phone calls and messaging before their tech people advised me it was faulty.

Took my money and ran! Never delivered what I ordered, always lots of excuses from the call center. Attempted calling corporate headquarters, no answer. Followed up with my credit card company to get a refund.

Ordered a couple of large external drives with standard Free shipping 3-5 days. I'm guessing they shipped from a UK warehouse as there are no signs of customs declaration on the packaging. Both drives are perfect & they arrived the next day. I was worried when I read bad reviews but i've been delightfully surprised.

I am really disappointed with this company. I ordered a hard drive from them on April 03 and received a confirmation couple hours after the order. I received another email with the shipment confirmation and I can follow up the order status thru ups website. I got surprised with information in UPS website that they tried to delivery my product and they didn't found my address. And I need to updated my address. Last Friday I contact the company to cancel the order and they said is impossible because the product still with UPS. If they didn't find my address will send back to the company and I can receive my refund. Almost 19 days after I bought the HD and so many calls to UPS finally will be delivered my HD. As soon I open the box that was damaged and open the HD box was opened before I was surprised that the item didn't come. Conclusion they got my money and the HD. I already open a claim with my credit card to receive my money back. Stay away from this company. Do not recommend.

I bought an SSD that arrived defective. The returns page states "call Western Digital and ask for RMA". I've not been able to contact anyone, after spending hours on hold. Currently I have no way to contact anyone or return this. The emails are not answered. The phone line is on hold constantly. Not what I would expect at all, and will never make this mistake again.