Western DigitalReviews of wd.com

Seit 4 Wochen warte ich auf die RMA Rücksendung einer Ersatzplatte. Kundenservice sieht anders aus! Das war definitiv der letzte Kauf bei WD.

Not even worth 1 star, received an item that was faulty, returned it months ago and they still take money out your bank months later, when told, they won't as nothing has been generated on there system. Shocking company to buy off will be contacting the bank to sort this out.

Ja nichts dort kaufen, was ihr vielleicht zurücksenden wollt!!!! Meine Bestellung ist nun seit 3 Wochen bei WD zurück (das sehe ich in der Sendungsverfolgung...). WD weigert sich aber, mir das Geld zurückzuzahlen, weil sie behaupten, das Paket sei noch nicht bei Ihnen angekommen. Der Kundenservice ist eine Katastrophe, die stellen sich so lange dumm, bis man aufgibt. NIE WIEDER!!!!

Worst service ever! I ordered a external harddisk 3tb said it will be here in 5 days, still haven't heard from them since now it's on day 10. Called customer support said there were a ''critical situation'' with my account? I don't even have words, never had problems with ordering things online before Wester Digital. DO NOT BUY FROM THEM! Waste of time and money.

Bought a My Passport 4tb portable hard drive for Mac through their online shop. Paid though PayPal. Western Digital claim that they have an account for me but that I have not placed an order. have evidenced the payment from my bank and PayPal account. They have apologised, said they would have to refund and then reorder. Why can’t they just send me the item. Have tried to chase the refund as still not forthcoming a week later but no communication, not replying to emails etc. They offered a 20% discount voucher for future order but a bit pointless if you can’t get the good stuff in the first place and not paying again if they can’t refund the first payment first. AVOID, AVOID, AVOID

Dealing with Western Digital has been the worst online retail experience of my life. Please read my review and decide for yourself if you wish to purchase products from them directly. I placed an order for 4 x 10TB external hard drives through the WD online store. When the package arrived, upon opening only 2 drives were in the parcel. I contacted them to explain the problem and they asked me to provide photographic evidence of the package, invoice and serial no's of the drives in the box which I promptly did. I was asked to wait 7-10 days for them to deal with the issue and refund or replace the missing drives. Whilst not happy to have to wait I reluctantly accepted. After 10 days I had heard nothing from them so contacted them again to be told that they had to investigate the issue with their parcel courier, I explained that I didn't understand why I had to wait for them to resolve internal issues with their logistics provider, I was told that there was nothing they were willing to do until this investigation completed which would be another 7-10 days. After trying my best to get somewhere with this company through their international call centre and following the guidance given by Citizens Advice I established that they have no formal complaint process, no escalation process, no interest in trying to resolve a dispute through an Alternative Dispute Resolution provider. Therefore I was left with no choice but to pursue them through the UK Courts by making a money claim (small claims court claim) as still no refund or replacement or any willingness to correspond with me has been forthcoming. This company have failed to act reasonably, fairly or in accordance with their obligations under the The Consumer Contracts Regulations 2013. Incidentally their terms of sale attempt to run roughshod over these regulations by suggesting that they have no liability for products shipped once handed to their appointed logistics provider, this is completely unenforceable and against the above named act. At least their terms state that "Your statutory rights are not affected", damn right they aren't! With thanks to Citizens advice and after some searching and digging I have been able to get some proper details for issuing/serving court documents in the UK to this company. These are virtually impossible to find on their own website. Companies House Registered Address: Western Digital UK Limited, 6th Floor 65 GRESHAM STREET LONDON EC2V 7NQ UK Head Office Address: Western Digital UK Limited, Hamilton House, Regent Park, Leatherhead, Surrey KT22 7PL I've addressed my claim to their UK Head/CEO: Graham Holmes - Email is firstname.lastname at wdc.com (Trust Pilot filters this sadly) I hope this experience helps others and provides some useful information for anyone in the unfortunate same position as me.

Achtung Betrüger! Erstatten nach Rücksendung der Ware (Widerrufsrecht) nicht den Zahlbetrag zurück! Auf keinen Fall dort kaufen!

Ich habe eine Festplatte bestellt, die als gebraucht wie neu angegeben war und lediglich eine leicht beschädigte Verpackung haben sollte. Geliefert wurde mir eine Festplatte, die schon über 1000 x eingeschaltet wurde und über 1600 Betriebsstunden hatte und das auch noch komplett ohne Verpackung, nur in Luftpolster-Folie eingewickelt. Außerdem hatte sie extreme Gebrauchsspuren und sah aus als sei sie schon Jahre alt. Überall waren Kratzer und Beschädigungen. Am USB Kabel hing irgendein Klebstoff. Unfassbar! Support kontaktiert und die Festplatte eingesendet. Nach knapp 2 Wochen immer noch keine Empfangsbestätigung von WD über die Support-Seite und den RMA Status erhalten. Laut meinem Beleg von DHL und der Sendenummer war das Paket 2 Tage nachdem ich es gesendet habe angekommen... Also habe ich wieder den Support (über den Chat) angefragt. Danach habe ich eine Empfangsbestätigung der Ware erhalten, auch per E-Mail. Nach mittlerweile dreieinhalb Wochen immer noch keine Rückmeldung zum Status und keinen Austausch Artikel erhalten. Mehrere E-Mails habe ich geschrieben und leider keine Antwort erhalten! Dazu fällt mir wirklich nichts mehr ein, außer dass ich jedem nur abraten kann ein Produkt von WD zu kaufen. Die Kunden stehen hier leider offensichtlich nicht im Mittelpunkt und einen Kundenservice gibt es scheinbar auch nicht. Ganz ganz schwach und sehr sehr schade.