Western DigitalReviews of wd.com

Had a mypassport for Mac that broke within 4 months - Sent it back to get it swapped. Well....... Been waiting 7WEEKS and NO replacement has been sent. Told there was a global shortage of components when I phoned THEM (thanks for not letting me know a month after you'd received it)!!!!! Agreed to receive another model twice and has been escalated twice, three weeks later and still ABSOLUTELY nothing. Customer Service is completely hopeless. Very very unlikely to buy WD ever again. Simply not worth it if something goes wrong.

Warning - Unfortunately we now live in a digital world where a company can decide to remotely remove all functionality of a product at will: On April 15, 2022, support for prior generations of My Cloud will end. As a result, you’ll only be able to access it locally. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support.

Bought their PR4100 24TB server in 2020 all was well till October when one of the drives failed after going round in circles i managed to get a RMA code to send it back they received it on the 19th Oct and still there when i called was told they had no stock? Then 4 weeks later another drive failed its took a couple of weeks to get a RMA code and sent it back on friday So when I received a Black Friday deal email it seams you can buy the 6TB hard drives yet not send ones out under warranty! Very very disappointed in this company

Bekomme jedes Woche eine Mail (nur in Englisch) das für meine MyCloud EX2 der Support endet und ich diese bald nicht mehr Nutzen kann. Das ich mir deshalb eine neue Cloud kaufen muß und somit einen Erheblichen Schaden habe ist denen genau so egal wie die Tatsache das ich Deutsch spreche. Nie mehr MyCloud.

Bought expensive product to store and access data. Western digital then decide to fix their security flaws by making existing products incompatible with new software. Now I own an expensive brick. Awful company, why ok earth would I trust you not to do this again?! Measly offer of 20% off a replacement product. Don’t go anywhere near them. The products are pretty average too with mostly trouble since owning them.

Bought a NAS which has been a constant pain, never worked properly. So was offered a hard drive by way of apology. After 2 months wait they sent me a drive, broken. I have to pay for return postage or they won't send a replacement. Customer service in greece is a joke. Rude and unhelpful. Buy seagate and avoid this rubbish!

Returned an order, confirmed receipt but following numerous phone calls still no refund. Finally got my refund but took them 2 mths to do this. Wasn’t happy. The sad side is that WD do make good products at a good price but let down badly by poor customer service.

O avuto la SFORTUNA di richiedere assistenza per un Hardisk della WD. Mai vista una assistenza della garanzia cosi fatiscente come quella della Western Digital. Tutto parte il 14 settembre 2021 dove invio tramite UPS un Hardisk di 14 tetra in garanzia, passano i giorni e settimane tutto tace così comincio a fare delle telefonate al centro assistenza per poter capire a che punto e’ il mio RMA all’inizio di dissero che avevano problemi con gli RMA, poi dissero che erano in attesa del modello nel loro magazzino, poi mi dissero che il mio modello era un problema di fuori produzione, poi mi proposero un modello in sostituzione dicendomi se per me era uguale, io pur di venirne a capo dico ok così risolvo il problema, dopo la loro offerta di un modello sostitutivo sono passati 22 giorni senza nessun riscontro di invio da parte loro, o richiamato l’assistenza per capire cosa succede e oggi mi sento dire che c’è un problema di parti elettroniche, vorrei capire la serietà di questa azienda si basa nel prendere in giro i propri clienti…? creando scuse Dai call center…? Spero in un intervento da qualche responsabile della WD che capisca il mio stato di delusione. Resto in attesa di concrete risposte in merito. Grazie