Western DigitalReviews of wd.com

I have two Cloud Devices with Western Digital. The first, and just been notified the older one in now being downgraded because they cannot manage security or be bothered to update the OS so suggest you buy a new one. The second is a relatively new My Cloud 8Tb device. The use of this through Apps and Internet make it totally unsuitable for anything that stores data that is important to you. It connect to windows explorer without the app but the transfer of permissions is variable. DO NOT use WD Cloud products for anything where you value the integrity of data, which to me means Don't use them at all

I'm really surprised by all the negative reviews. I ordered the WD SN850 for my PS5 it was dispatched and arrived within 5 days. It was also cheaper direct from WD than anywhere else by about £150 so really pleased with the service.

HDD zur RMA eingeschickt am 09/Jun/2021 Bestätigung eingang durch WD 23/Oct/2021 11/Nov/2021 über 5 Monate vergangen und es ist noch immer nichts weiter passiert.

If I could do 0 stars I would, like many others on here I wish I had looked at this before I placed my order. You would hope that such a big company would be better at customer service. So far I have had to replace a drive that crashed (total lack of communication on how to get it replaces), urgent order never turned up (had to go onto Twitter to get any response) then made a mistake on the replacement order and they won't correct the invoice! It is just not worth buying from these guys!

How I wish I'd see these reviews before buying from the Western Digital store. Similar story to other reviewers - goods not received, WD refusing to process refund claiming they need to 'investigate' first....which has been ongoing for over a month now. No ability to escalate. They don't care that they are in breach of consumer law. Simply awful. Save yourself and avoid at all costs...

Bought a EX2 Ultra which immediately needed technical support as would not allow me to set up. Now still having problems but customer service is Monday to Friday up to 6pm. What reputable company has no customer service on a weekend? or late evenings? TOTALLY DISGUSTED!

Terrible customer service. They take ages to reply to emails. The need to be chased up. I have a My cloud EX2 that does not work with this ridiculous Acronis software after they ditched their own. I have a had it nearly a month and do WD cae that it is not working Nope!! What is the point in a NAS drive that does not work. Don't waste your money. The old My Live book worked a treat this replacement is useless.

Ich habe noch nie mit so einer erbärmlichen Firma zu tun gehabt. Ich rate jedem, keine Einkäufe zu tätigen