Western DigitalReviews of wd.com

I have bought a 4TB My Book storage disc which I am unable to set up and use as the installation software is not up to date. The WD software only works with Apple OS 11.0 [Big Sur] and is unusable with OS 12.0.1 [Monterey]. The WD Support is of no use to me as it only offers suggestions for modifying FAT files to hopefully get the software to work. My previous My Book installed and worked immediately, as described but WD standards seem to have dropped. Looks like others on this site have moved to Seagate for their equipment needs. Caution seems to be necessary.

Weniger als ein Stern drückt meine Enttäuschung nicht aus. Der Support ist a) Ahnungslos b) langsam c) nur per Chat erreichbar. d) neues Produkt kaufen und eine Beratung dazu – schier unmöglich. Fazit: A very warm welcome to my next Synology. Die Webseite strotzt vor 404 / Error-Meldungen und grottig auf bereiteter und mies übersetztem Content. Ein ständiger Wechsel zwischen Deutsch und Englisch. Ich bedauere künftige Kunden von WD zutiefst sich mit solch einer Service-Verhinderung-Maschinerie auseinandersetzen zu müssen. Wehe dem, der ein Produkt gekauft hat und Fragen dazu hat … oder vor einer Kaufentscheidung steht – bin komplett lost. Man sieht es auch am Bewertungsdurchschnitt. Da geht in Sachen Support oder Beratung nichts mehr. Danke für nichts.

Utterly shocking. Bought an SSD drive, it later turned out they had changed the specs of the drive causing it to perform worse than their budget range, no prior notification to customers. I returned this under RMA, after lots of back-and-forth, they agreed to replace it with a higher specced drive. 2 weeks later, the new drive arrived - exactly the same drive as the one I had already returned. I told them what had happened, and aside from receiving numerous apologies, have still not had the drive replaced. An advance RMA was set up, which is where the replacement is supposed to be sent out in advance, still no sign of it. When you request updates online you either get ignored, or the usual nonsense about "3-5 business days, system upgrade has caused delays, blah blah", the usual excuses companies use. It has now been 11 weeks since I returned this drive, for an RMA process which should be 3-5 days. I've even been told that requesting an update can cause delays in the process, and that I am better off waiting! I would advise anyone thinking of buying WD, think again. Their kit used to be good, now it's no better than anyone else's. They also change specifications that harm performance, but don't tell anyone. Their support is non-existant, you are viewed not as a customer but as an inconvenience. Buy from somewhere else.

WD NAS WD20EFZX-68AWUN0 hard drive faulty after 6 months. RMA turn around time is written on the WD support site is supposed to be 5-7 day. Spoke to support over web chat and told it would be escalated. Now a week later still no progress. From looking at the other reviews I will be doing a Money Claim Online (Small claims court). If it wasnt bad enough a hard drive failing in 6 months but no support means I will never be a customer again. Going back to Seagate!

Terrible warranty and customer support. Would never purchase anything from them again. Customer service staff are incredibly unhelpful. 5 weeks waiting to have my drive even looked at after sending it back

Warranty service apalling! Registered RMA, sent faulty drive to the warranty centre. After weeks of waiting started chasing but got a standard response about some difficulties with some software they use for booking. Few weeks later chased up - the same response. Escallated and had a response back in french lol. Again nothing materialized. Keep chasing up regularly with no outcome. It has been 3 months now. Have no hope of getting anything back. Part shortage my white pale back side. There are plenty of stock on the shops. Decent company would have bought one from there and send me or gave a refund so I can get one myself. Never ever again WD.

Cancelled order once seeing the bad reviews and only just received my refund after 3 weeks after paypal getting involved. Also they tell you to not reply to them as it would delay the process of the refund but why? So I left it for 2 weeks buy nothing so I messaged again and no reply so then paypal it was. I never got the chance to try the product but judging by other reviews, avoid!

DITO hier. Seit 8 Wochen warte ich auf die RMA Rücksendung einer Ersatzplatte. Kundenservice sieht anders aus! Das war definitiv der letzte Kauf bei WD.