Western DigitalReviews of wd.com

Ho acquistato 2 SSD M2 WD BLACK SN 750 DA 500GB e a distanza di soli 6 mesi, il ciclo di vita di uno dei due, mi dice che è al 99%, in pratica scende l'1% ogni 6 mesi? e dire che avevo deciso di acquistare WD in quanto ho un SanDisk SSD Plus 120GB comprato nel 2018 e oggi 28/04/2022 è ancora al 92%! non so se sia normale una cosa del genere, il disco non mi dà problemi di funzionamento o errori ma resto comunque sconcertato, l'assistenza è una frana, ti chiedono di spedire il tuo prodotto e di aspettare 3/5 giorni oppure fare un RMA avanzato e pagare di tasca tua 25 euro piu o meno, e penso che sia una grossa fregatura e mancanza di rispetto verso i clienti una cosa simile, a mio avviso è piu giusto e equo, sostituire un prodotto difettoso con tanto di reso all'atto della consegna del prodotto sostitutivo (che tra l'altro può essere anche un prodotto riciclato da loro, altra assurdità)! WD tempo addietro era il mio riferimento assoluto, ma da oggi sono costretto ad oreintarmi verso altri marchi piu seri e con meno problemi sotto l'aspetto che loro chiamano garanzia! Negli anni ho avuto problemi con Arctic, Kingston, MSI, Be Quiet!, Noctua etc e non ho mai avuto problemi di sorta, anzi il piu delle volte mi hanno spedito prodotti sostitutivi senza battere ciglio e addirittura senza che gli mandassi indietro quello difettoso, quindi di cosa parliamo? Credo non ci sia bisogno di aggiungere altro!

Wow so upon checking these reviews I can see that my experience is the common one for most, and from a company as big as WD I am truly shocked that it is this poor. Order a HDD, not shipped after 9 days. I contacted customer support. They then ship it (after I contact lol). They provide a tracking number but no company so it is literally useless, I don't even know if it's a real number or not. That was 3 days ago, I still am yet to recevied the shipping company (if it even exists lol), and couldn't even get an apology or reason as to why the product (which should have been shipped the next day) was shipped literally 9 days later. I needed it badly and ordered in 2 weeks in advance, it's way over 2 weeks now and not only do I not have the HDD, I don't even know the company that is supposedly delivering it to track the order. Do not use this company, do not buy their products (as I imagine any problems like returns will be the same), it is highly likely that after reading the rest of the reviews here that this is a scam. Guess I will need to go through the small claims court to get my money back as they are not responding to support tickets, and haven't been for a few days now.

Hoffentlich lesen dies viele Privatkunden vor ihrer Kaufentscheidung. Privatkunden bedeuten Western Digital nichts (freundlich ausgedrückt). Meine 3 Monate alte WD RED hatte einen Smart Fehler, welchen ich beanstandet habe. Damit ging es los. RMA ist das zauberwort. Kundenfreundlichkeit kenne ich anders. Es ist ein unding, den Kunden mit diesem RMA Kram allein zu lassen. Die Rücksendung muss nach Tschechien erfolgen und natürlich auf KUNDENKOSTEN (inklusive (nicht) selbsterklärender Zollerklärung). Vielen Dank auch WD. Defekte Ware verkaufen und dann den Kunden dafür auch noch zahlen lassen. Bin gespannt ob überhaupt was funktionierendes zurück kommt. Das ist nämlich noch offen! Vermutlich meine letzte WD Platte in meinem leben.

Dieser Firma sollte man die Lizenz entziehen Man bekommt erst Antwort wenn man einen Paypal Fall eröffnet! Dann soll man das Produkt nach Polen schicken bekommt aber keinen Versand erstattet. Soll sich durch die Website mühen und ein rma stellen.

Order never arrived, no contact details, shown as delivered to Netherlands, hopeless, attempting a chargeback, ordered as I wanted product 5 weeks ago and still nothing

I foolishly paid them money for a hard drive, thinking that they would actually send me what I bought. A simple hard drive - nothing complicated. First of all, do not believe their “next business day dispatch” claim. Despite what they claim on theor website, they do not dispatch before AT LEAST five business days. In my case, that did not even happen at all; my order has never been dispatched and after some promises that I would receive a tracking number “by today”, the customer service simply stopped considering my queries. I lost my money because they are also not answering to my requests for a refund. Someone should prevent them from selling in the UK.

I was sent a voucher to upgrade my old WD NAS. I placed an order in January which never arrived so was given a refund and another voucher code. I reordered in March and the same thing happened. No NAS arrived. Today I have received a refund for the second NAS despite receiving an email last week saying they were resending the order,

*Update* You can make a chargeback claim through your debit card to reclaim your money. Also the hold ups are because WD aren't providing the full/correct customs paperwork and therefore it sits in customs for 2 weeks. Can't leave '0' stars so it has to be 1. As with so many of the reviewers on here Western Digital have take my order and money for a 2TB hard drive and lied every time I have contacted them. I have never spoke to a customer services team as useless as WD. They won't contact UPS, but they will repeat parrot fashion the tracking info from their website. They won't cancel the order and despatch a replacement. They won't reply with an update and they won't acknowledge multiple requests for a refund. Customer services last communication blamed the USA. "As mentioned in my previous communication the team responsible for the status of the order and refund are still working on a resolution for this request, however taking into consideration the fact the office is located in the USA, there is a considerable time difference so we have not received a response yet." I hope head office read everyone's reviews and do something about the cowboy UK office.