Western DigitalReviews of wd.com

About 6.5 years ago I purchased 5 4TB WD Red Pro drives for use in a NAS device. About 1 year in, one of the drives failed. Luckily the drives were used in an N+2 failover array, so no data was lost. Dealing with WD to get the drive replaced was quite a bit of effort. They wanted me to run diagnostics on the drive, but as it wasn't responding, that turned out to be a big waste of my time. They sent me a replacement drive, but that took over 3 months, so I ended up buying another drive to replace the drive. (They refused to do any sort of advance replacement, everything seemed to take months for them.) Fast forward about another 4.25 years and one of my drives is giving SMART errors in the NAS. It will likely fail soon. I sent the drive model info to WD customer support, telling them I had registered the drives at time of install, and just couldn't remember what the warranty was, and didn't remember which of the drives it was, from the original 5 or the replacement. I got back a canned response telling me they needed a picture of the label of the drive and me to run troubleshooting on the drive. This caused me to go looking on their website for my earlier registration of the drives. Doing so I found the info on all 6 drives, showing that they are all out of warranty! Had I taken the time to do what they wanted, I would have only wasted my time. Dealing with WD customer service is more of a dis-service. They easily could have determined from what I told them that I was outside the warranty period, yet they were to quick to send canned responses rather than look up info they already had.

Commande réalisée par erreur un dimanche et impossible d'annuler. On peut envoyer un mail ou via facebook mais réponse reçue bien plus tard que la livraison; Obligé de refuser le colis Remboursement qui n'arrive pas après 3 semaines. De qui ce moque t'on ? ... Lamentable préférez les marques concurrentes qui ont un site internet avec un bouton annuler.

Mi dispiace per tutte quelle persone che hanno avuto una brutta esperienza con l'assistenza di WD. Io personalmente ne sono rimasto così colpito da scrivere una recensione. Ho dovuto rimandare un prodotto in garanzia che era difettoso e l'assistenza di western digitali si è mostrata super gentile, rapida e chiara nell'illustrarmi le istruzioni per spedire al meglio il pacco e per non avere problemi con la consegna (pagata anche da loro). Dopo 1 settimana ho ricevuto il prodotto sostitutivo che funziona perfettamente.

Ich habe mehrere 20TB WD Red Pros gekauft. Diese sind aber inkompatibel zu meinen LSI HBAs (9305-24I und 9207-8I). Der WD Support hat mich auf LSI verwiesen. LSI hingegen hat ausführlich technisch erklärt weshalb dies ein Problem ist worum sich WD kümmern muss, da WD sich nicht an den Standart hällt. Da ich keine Lust mehr auf das Theater habe, schickte ich die Festplatten zurück. Viele davon sogar ungeöffnet. Diese sind am 13.07 bei WD angekommen. Der Support vertröstet einen nur ständig man solle noch warten. Ich warte seit 3 Wochen! Bei jedem anderen Hersteller und Shop ist eine Rückzahlung in aller spätestens 2 Wochen erledigt. Normalerweise in wenigen Tagen. Ich habe nun PayPal zur Klärung eingeschaltet, denn WD selbst interessiert sich offensichtlich absolut 0 für die Kunden.

Only every bought from here once before about 2 years ago and the service has not improved. I wish I had not purchased from them again. My order was free shipping 5-6 days and we are on day 6 with my order still not dispatched, not surprised as the same thing happened with the last order as well not sure why they take so long to ship but they won't be shipping to me anymore. Not used the customer service thankfully but from comments on here they are worse.

I purchased a WD passport 2TB in March 22 for my Mac and have had nothing but problems with it failing.I registered it online after purchase.When I needed help there was no customer services only online FAQs which made no sense at all with the issue.No contact number the online help was their questions not mine.Problems persisted and now does not work at all. Contacted Apple for remote help for 2 hours we tried and was advised it was faulty passport. We even put it on another computer and didn’t work.Couldn't login to WD tried the forgotten password recovery( even though it was correct) and never received an email -did it 15 times. So there we are wasted £50 will go in the bin and will never buy a WD again ever. It’s still under warranty too but who do you contact when there is no contact,who knows it’s totally useless.

Needed a fast ssd really quickly as I was on a job. Website said next business day delivery assured (my naivety, I assumed WD being such a big brand would not falsely advertise such). I ordered on Friday the 1st, Package only arrived on the 15th. Needless to say, I didn't need the device anymore as I made an alternate plan at extra cost. Not only this, the order was placed & I received a confirmation. Money had not left my account so I grew suspicious. No tracking was available other than their own internal tracking on the website (which I don't believe at all). Tracking was hung for a week on "items being prepared". I struggled to find any contact info, and their socials are being moderated to delete negative comments. I got through to a human eventually via the chat on the site. Call centre operator was relatively helpful in that they realised that the order did not even go through. I asked for a cancellation, which they obliged to. However they did not cancel the order but submitted it anyway a few days later. At that point I received another order confirmation this time with UPS tracking. I was told that the only way to cancel was to first receive the item then return OR to deny the package upon arrival. My account was already charged so I did not do this. They took so long to deliver I wasn't confident the refund would even get processed. So in the end, I kept the SSD which I no longer needed as the job was already done. The only redeeming feature was that the item was significantly cheaper than elsewhere.

Placed an order and was heavily delayed. Chased them only to be told to wait and wait and wait. Finally tracking shows it's been sent back and they now want to waste my time further to schedule a bloody call. I already told time MANY times I wanted a replacement sent asap but now they are ignoring me.