Western DigitalReviews of wd.com

Absolut schlechtestes Preis-/Leistungsverhältnis. Die Festplatten von WD halten gerade mal 4 Jahre und dann sind alle Daten verloren, weil Headcrash. So etwas findet sich nur bei WD. Auf keinen Fall WD Festplatten kaufen!!!

Purchased an external hard drive which on arrival it didn’t work there was no returns label included and there web site says to ring and get a RDM label you cannot get through and when you go through there support team on line they say if they have not responded in 72 hours the case will be closed SURPRISE SURPRISE. So BUYER BEWARE would not recommend

Shipped the wrong items to me and sent me someone elses receipt, name and address. WD do not provide any contact phone number or email for their online store in the shipping package and it is very hard to find online. Eventually called head office in the UK to get the right number. Shipping could not understand how the wrong items had been put in the box and sent to me "because it has never happened to him before"!! Will not send me the correct items which I urgently needed or contact the other customer who probably had my stuff, as he had to open a case and investigate it first, so another two weeks while they work out what has happened. Simple phone call to the other customer could have found this out in minutes, but they didn't want to provide any kind of customer service. So now i have to send them photographs of what was shipped to me while they decide what to do! Useless. WD Online store phone number is 0808 189 6445.

I ordered a hard drive for ver cheap from their refurbished line, low and behold, it was bad so I returned it. There is a reason why they are selling cheap hard drives and its because they don't work. Now then, their customer service and return for the hard drive was a long and boring process. They don't have a nice way of returning stuff like amazon does so you will have to go on an adventure to find a way to return the item. They also seemed to have forgotten that I returned an item and were not issuing me my refund so I had to contact them again, which then they proceeded to give me my refund, Luckily, I keep a note of important stuff so I remember 1 and a half weeks later...

I ordered a “WD_BLACK™ SN850 NVMe™ SSD with Heatsink - 1TB” for my son’s birthday. I was working from home on the planned delivery date, so I was at home the whole day. UPS delivered the parcel to a nearby “UPS Access Point” for customer collection and send me an email to that effect. The shop was almost a mile away from home which was inconvenient. For the interest of getting the birthday present to my son in time, I went to the store straight after finishing work. However, the shop decided to close early that day. I came back home without my son’s birthday present. We celebrated the 14th birthday without a present ☹ I went to the UPS Access Point again the next day to collect the parcel (half hour walk) which was another unnecessary trip in the hottest weather since records began. I contacted WD store explaining the bitter experience, and received the following response: “UPS is a 3rd party company and we don't have control of their processes or insights of all of their procedures”, which was shifting the blame to UPS and not taking any liability or blame. This is a prime example of a very poor and appalling Customer Services from WD. So, I would not recommend shopping at WD online store. I’d buy from the best known online reputable company, you can guess the name.

Like so many big hardware companies that try to appear modern and slick, WD are let down by their software and their support systems. My new My Cloud Home looks fit for purpose but simple things like installing the front-end portal WD Discovery proves impossible on my Mac. Typically of my overall experience, the product registration process stalled at the final hurdle because it claimed my phone number is invalid (without specifying which format to use). The info already entered is not saved so start again. There are too many contenders out there to settle for second best.

Frankly, I don't understand the many negative reviews about Western Digital. I have had to send in an RMA 3 times in the past and it has always been handled quickly and accurately. Customer service has always been exceptionally friendly and helpful. At a last RMA, I had a lot of communication problems with the UPS carrier's customer service. Subsequently, Western Digital's logistics department made every effort to ensure that my package was delivered to the right place. I am very grateful to them for that!

Gosh, I wish I read reviews before I purchased. Knowing WD as a brand for Hard Drives, I stupidly didn't think to check out the reviews before ordering. I ordered on 23 July and it's been showing as 'processing' since then on their website. I have contacted customer services several times but they insist it's been dispatched on the 23 July but can't find a tracking number. In the meantime I've been charged but also can't get a refund as they say it's been dispatched albeit with no evidence. They only say I can get a refund once I receive it and return it back. Even if it does turn up, I don't trust them to process a refund given this experience