Western DigitalReviews of wd.com

I'm still waiting over 2 weeks for a refund, and I wasted another hour today waiting on their chat service to try and resolve this. I'd never use WD.com again. Now I have to get my bank involved. Thanks a million. They are like many other corporations it seems: They take your money and make it as hard as possible to return it. If their returns service is this bad then I hate to think what their warranty service is like should you have any problems. Do these corporations even care anymore about their products or services? I was sent the wrong item and have spent over 3 hours now trying to return it. I was quite a while on the chat and then wasted over an hour walking to 2 different UPS only stores in which none of them had label printing facilities as stated! None of them could tell me which stores had them and so I could be walking around town all night trying to find one! Now I have to find someone with a printer to return an item and waste even more time! Is this deliberate to prevent returns? What a complete joke. Why use Useless Parcel Service?

Purchase itself was fine, however after unsubscribing to their excessive mailing list have been bombarded with other sales companies emails coincidence I think not!

Le 6 octobre 2023, je passe commande pour deux disques durs WD RED Plus 4To, je paie via une carte Fortuneo mais le paiement ne passe pas. Au bout de 3 ou 4 tentatives j'ai des refus, '' soldes insuffisant '' alors que tout est bon dans le compte. Je fais un ticket au support pour prévenir de ce problème technique qui engendrera peut-être des soucis au niveau de mon compte bancaire (je voyais déjà le truc arriver). Le 7 octobre 2023, lendemain, je repasse ma commande via une autre carte (Boursorama), la tout fonctionne. Je reçois ma commande dans les temps, je suis débité le 18 Octobre 2023 sur mon compte Boursorama. Le 26 Octobre 2023, je reçois un débit sur mon compte bancaire Fortuneo du même montant exact avec la même référence que celle de Boursorama... J'avais vu juste, ils m'ont quand même débité malgré qu'il n'y ait aucune commande de liée à ce paiement. Plus d'un mois qu'on se balade avec le service support, plus qu'incompétent, complètement mediocre, qui met une semaine à me répondre histoire de bien oublier quel est le problème en me redemandant à chaque fois des détails pour comprendre... Obligé de passer l'affaire en justice pour tenter de récupérer ma modique somme d'argent pour un paiement non dû car on me dit qu'il n'y a aucune commande liée ! Évidemment puisqu'il s'agit d'une problème technique. Quelle bande de branquignol... Je ne recommande absolument pas ce site ! Si vous le pouvez, essayez de passer par un autre site internet / autre vendeur. Cordialement

Grottig! EInfach grottiger Service! Ich versuche jetzt seit 4 Wochen an eine Rechnung zu kommen - nach ettlichen Mails ohne Antwort oder gar Rücksendungen, habe ich die Schnauze voll. Das soll Service sein??? Am liebsten würde ich das Produkt zurückschicken, finde aber keine Info zu Retouren. Auch kann ich mich auf der Seite nicht mehr anmelden - kompletter Wahnsinn!

Left high and dry by these guys. My network drive was hit by hackers because Western Digital removed code that would have prevented the wiping of my data this in itself was sloppy. But I only found out about this after leaving hospital for cancer treatment and when I tried to take up their offer of data recovery, I just missed the cut of date. After years of discussion, the latest being a couple of weeks ago, they refuse to help me and all of my family photographs which documented our family’s development over the period of some 18 years has now been lost. This is an appalling company, with no moral compass and seemingly no sense of obligation to recover my data due to their obvious failings. Shame I can’t give them minus stars.

Terrible company. I tried all 3 means of communication; chat, phone and email. Zero response. If you do buy use PayPal, because if they don't hold up their end of the bargain you can get PayPal to refund you.

Is it possible to give 0 stars? I bought NAS and external disks but invariantly after a few years the data become inaccessible or the disk obsolete. But the worst of all was my WD MyCloud disk: only accessible via IP (it means that if I want to copy MY DATA from MY DISK in a fast way via USB it's impossible, I have to go through web). Then they discontinued the app so the only way to see data is through browser (the slowest experience ever). Then it is impossible to download folders (this means that if I want 100 files I have in a directory on MY HARD DISK, and I repeat, it's not cloud, it's MY PHYSICAL FREAKING DISC I HAVE ON MY DESK AND I HAVE TO ACCESS THROUGH A BROWSER ON THE INTERNET I have to download them one by one). For me now WD means WORST DEAL and I won't ever again buy or advise anything from this company.

Bought a My Home Cloud drive... at first worked a dream. Right click on all the folders you want to backup and click Sync and away it goes. Backing up all your files... So I changed networks a year ago, only got around to setting up the backup more recently (yesterday). They have now stopped support for backing up from your PC, it literally only now syncs with your phone and your cloud storage from other places. So the 3.5TB drive I bought to back my PC up to no longer gas that function. I complain they say no don't worry, use this 3rd party software, which costs £35 a month!! Jokers, wish I'd never bought it, it is absolute waste. If you want 3.5tb to back up your phone pics and Facebook posts then you're stupid. For grown-up use and serious backup it's a waste of space... and to perform this change which nullifies the reason I bought it and it's selling point is a joke